Technical Writer

ITS Global; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading consultancy in Canada is seeking a Technical Writer to aid in documenting and standardizing digital systems. This role involves preparing and maintaining documentation, gathering information from projects, and ensuring clear communication across teams. The ideal candidate has over 5 years of technical writing experience and is proficient in using Microsoft Office Suite and publishing technologies. Exceptional written and verbal communication skills are essential. Join now to help guide documentation standards.

Qualifications

• More than 5 years of technical writing experience.
• Proficient with online and printed publishing technologies.
• Ability to understand client business needs.

Responsibilities

• Prepare and maintain technical documentation for systems and operations.
• Gather information and capture it in concise formats.
• Update existing documentation for new processes and enhancements.

Skills

Technical writing

Cross-functional communication

Microsoft Office Suite

Document editing and publishing

Presentation skills

Interpersonal skills

Tools

Diagram tools

Job description

Our client is seeking a Technical writer to aid in the documentation and standardization of multiple digital systems. This unique role will help guide technical documentation across the department by building reusable and global standards that will affect every brand.

What you will do

• Prepare and maintain documentation pertaining to programming, systems operation/ functionality, create data dictionary and end-user documentation
• Proficient at gathering informational needs of Business/Project team/subject matter experts and capturing them in concise and accurate format
• Provide new documentation and update existing documentation for new processes, procedures, and enhancements to produce deliverables in print, PDF, and Online formats
• Ability to be cohesive, succinct, and clear in both their verbal and written communication
• Work on multiple projects concurrently
• Consistently meet deadlines
• Demonstrate excellent cross-functional skills such as working with members of the Project Team including Subject Matter Experts, Business Analysts, Developers, and Testers

What you will bring

Experience and Education Preferred:

• More than 5 years of technical writing experience
• Solid knowledge of Microsoft Office Suite of products
• Proficient with the online and printed publishing technologies
• Proficient with diagram tools
• Demonstrated ability to learn new tools and technologies
• Understands moderate to complex systems and produces concise, well thought out the user information
• Effective presentation and interpersonal skills with clear, excellent written and verbal communication skills
• Excellent listening skills with a strong ability to understand the business needs of clients