Jet Ski Guide

RED Hospitality & Leisure; St. Thomas; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leisure service provider in St. Thomas, Ontario is seeking a customer-centric individual to provide unforgettable experiences via jet ski operations. Responsibilities include training customers, leading tours, ensuring safety, and upselling additional excursions. Ideal candidates should have jet ski experience and strong interpersonal skills. The role requires flexibility in hours, including weekends and holidays.

Qualifications

• Previous experience in customer service preferred.
• Jet ski experience required.
• Ability to lift 50lbs.

Responsibilities

• Provide excellent customer service for a fun experience.
• Train customers on jet ski operation and safety.
• Lead customers on jet ski tours and supervise activities.

Skills

Customer service

Jet ski operation

Safety awareness

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide excellent customer service and make sure that all customers have a fun and memorable experience.
• Anticipating guests needs and solving their problems.
• Train customers on jet ski operation to included teaching inexperienced customers how to & safety
• Lead customers on jet ski tours through waters, supervise, assist and guide.
• Checking rental equipment in and out
• Clear communicating on rules and regulations to customers
• Cleaning jet ski, equipment and/or area
• Always ensure the safety of customers.
• Be an ambassador and sales associate to upsell guests on additional watersport excursions offered by RED
• Complete a monthly inventory of equipment and/or retail items as directed
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or its' equivalent from an accredited institution (Preferred)
• Previous experience in customer service and/or equivalent work experience PLUS
• Jet ski experience (Required)

Knowledge, Skills, And Abilities

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.
• Team Player, positive and enthusiastic attitude.