IT Applications Manager

Durabuilt Windows & Doors; Edmonton; On-site; CAD 80,000 - 103,000; Full time

Job summary

A major windows and doors manufacturer in Edmonton is seeking an experienced IT Applications Manager to lead the enterprise applications portfolio. In this role, you will guide a team of IT professionals, manage vital systems such as ERP and Salesforce, and drive digital transformation initiatives. You will play a pivotal role in shaping the technology roadmap while fostering a culture of innovation. The position offers a competitive salary, health benefits, and opportunities for professional development.

Benefits

Comprehensive health and dental coverage

Free onsite parking

Professional development opportunities

Qualifications

• 7+ years in IT application delivery, including 3+ years in a leadership role.
• Proven success managing enterprise-scale applications and technical teams.
• Experience with SDLC methodologies (Agile, Waterfall).

Responsibilities

• Lead and mentor a team of IT professionals.
• Oversee development and integration of enterprise systems.
• Drive standardization of SDLC processes and support workflows.

Skills

Leadership

Strategic thinking

Technical fluency

Agile methodologies

Problem-solving

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Tools

.NET

Microsoft SQL Server

Salesforce

SSRS

AWS

Job description

Overview

At Durabuilt, our people are at the heart of our success. Guided by our core values - Innovative, Driver, Ownership, Caring, and Individual. We’ve become one of Western Canada’s largest window and door manufacturers and a proud recipient of Canada’s Best Managed Companies award. We’re looking for a forward-thinking IT Applications Manager to lead our enterprise applications portfolio and support Durabuilt’s digital transformation journey. This is your chance to shape the technology roadmap, mentor a talented team, deliver high-impact solutions across the organization, and gain exposure to global best practices through opportunities to attend major industry conferences such as Dreamforce in San Francisco.

Responsibilities

Leadership & Strategy

• Lead and mentor a team of 11 IT professionals, including a tech lead, business analysts, system analysts/programmers, and support analysts.
• Foster a culture of accountability, collaboration, and innovation within the team.
• Define and execute an enterprise applications roadmap aligned with organizational priorities and growth strategies.
• Establish KPIs and implement best practices for development, support, and delivery.

Application Management

• Oversee the support, development, and integration of mission-critical enterprise systems: ERP, Salesforce, HRIS, MES.
• Ensure SLA adherence for incident response and resolution at all priority levels.
• Oversee technical design and code reviews in partnership with the Tech Lead to maintain integrity and scalability.

Process Optimization & Innovation

• Drive standardization of SDLC processes, release management, and support workflows.
• Evaluate and enhance toolsets for Scrum backlog management, release planning, and support.
• Good to have: Champion AI adoption and automation pilots across the enterprise to improve operational efficiency and user experience.

Stakeholder & Vendor Management

• Collaborate with business leaders to understand evolving needs and align IT initiatives with strategic goals.
• Facilitate change management efforts to ensure smooth adoption of new systems and processes.
• Manage vendor relationships, contracts, and third-party integrations to support IT strategy.
• Support key project execution such as the implementation and preparation for a potential ERP upgrade.

Expected focus: 60% people/process/vendor, 25% roadmap/stakeholders, 15% technical governance (with the Tech Lead as day-to-day technical owner).

Technical Environment

• ERP: Window & Doors industry-specific ERP system
• CRM: Salesforce (Sales Cloud, Service Cloud, Communities, custom apps)
• Languages: .NET (primary development platform); open to modern development stacks for new initiatives
• Databases: Microsoft SQL Server (primary), PostgreSQL (legacy)
• Reporting Tools: SSRS, Tableau
• Cloud Infrastructure: AWS (primary), with ongoing migration from limited on-prem servers
• AI & Automation: ChatGPT, Microsoft Copilot, and custom bots under development
• Upcoming Projects: Data warehousing and business intelligence initiatives are in planning stages

What You Bring

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 7+ years in IT application delivery, including 3+ years in a leadership role.
• Proven success managing enterprise-scale applications and technical teams.
• Experience with SDLC methodologies (Agile, Waterfall) and setting up performance metrics.
• Technical fluency (e.g., .NET/SQL) to read code and review designs; recent hands-on coding is a nice to have, not required.
• Exposure to data warehousing and business intelligence concepts is an asset.
• Strategic thinking with a results-oriented, problem-solving approach

Why Join Us?

At Durabuilt, we’re committed to building a diverse and inclusive environment where our people feel valued and supported every step of the way. Along with a competitive wage, we offer comprehensive health and dental coverage for you and your family to ensure your well-being. You’ll also enjoy the convenience of free onsite parking and have access to professional development opportunities that empower you to grow and thrive in your career. This is more than a job, it’s a chance to build a rewarding future with a company that invests in its people.