Insurance Consultant & Servicing Manager - Toronto, ON

Scotiabank Global Site; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading financial institution in Toronto is seeking an Insurance Consultant & Servicing Manager. This role includes managing insurance clients and providing support to licensed advisors. The ideal candidate has 3-5 years in the life insurance industry, holds an LLQP, and possesses strong interpersonal skills. This is a full-time office position with opportunities for client interaction and development.

Qualifications

• Minimum of 3-5 years of experience in the life insurance industry.
• Willingness to become licensed in all provincial jurisdictions.
• Outstanding interpersonal skills.
• Ability to work effectively in a team.
• Fluency in English and French is desirable.

Responsibilities

• Act as main point of contact for licensed advisors.
• Review statements and flag policies needing attention.
• Provide support for segregated fund and GIA inquiries.

Skills

Experience in life insurance

Interpersonal skills

Service-oriented

Organizational skills

Proficient in Microsoft Excel

Education

University degree or equivalent

LLQP in Ontario

Tools

Insurance carrier illustrations software

Microsoft Windows applications

Job description

Overview

Requisition ID : 230836

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The position is responsible for directly managing insurance clients that are not assigned to a relationship manager on their policy providing in-force policy support and new business support to licensed advisors and Branch Managers within an assigned region. This role will also manage Segregated fund support from a sales and service perspective to all Advisors nationally.

Responsibilities

• Acts as the main point of contact for National Branch licensed advisors in the assigned territory with questions and support related to in-force policy management activities, including delivering training on accessing policy details within Centralize and best practices for servicing activities.
• Review statements and notices distributed to the Agent of Record; flag policies requiring attention; undertake policy analysis; request in-force illustrations; and provide necessary paperwork to advisors.
• Proactively review a subset of in-force permanent life insurance policies at key milestones to identify potential issues that could impact client concerns and collaborate with advisors and SWIS colleagues to address issues and mitigate risks.
• Identify complex opportunities (UL / WL) to involve an insurance consultant in in-force policies with potential new business such as conversions, reapplications, or secondary sales; review in-force blocks for opportunities (Term, CI, DI) and partner with ICs in the region.
• Provide segregated fund and GIA support to licensed advisors, including answering questions, guiding on new sales/applications, directing advisors to segregated fund wholesalers, maintaining product details online, and assisting with managing segregated fund escalations and complaints.
• Support SWIS management with client escalations and special projects to help SWIS Head Office deliver national mandates, including supporting Centralize and nationwide adoption.
• Stay informed on industry changes related to the sale of insurance products with focus on Segregated funds, GIA, and training requirements for new licensees.
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Promote efficient operations in line with Scotiabank's values, Code of Conduct, and Global Sales Principles while ensuring compliance with day-to-day controls for AML/ATF/sanctions and conduct risk.
• Support a high-performance environment and contribute to an inclusive work environment.

Qualifications

The Insurance Consultant & Servicing Manager must have :

• Minimum of 3-5 years of experience in the life insurance industry with a university degree (or equivalent education).
• LLQP in Ontario.
• Willingness to become licensed in all provincial jurisdictions.
• Experience with permanent life insurance and working knowledge of insurance carrier illustrations software and advisor portals.
• Knowledge of estate planning uses for life insurance including corporate-owned life insurance strategies.
• Outstanding interpersonal skills with the ability to handle sensitive client situations professionally.
• Ability to work effectively in a team and adapt to change in a dynamic environment.
• Well organized, goal-driven, action-oriented, proactive, and resourceful.
• Service-oriented with a focus on rapid, high-quality responses.
• Demonstrated experience with segregated funds product sales and servicing.
• Proficiency with Microsoft Windows applications (Excel, Word, PowerPoint, Outlook).
• Fluency in English and French is desirable.
• Desirable: Certified Financial Planner (CFP) and/or Certified Life Underwriter (CLU) designations.

Working Conditions :

• Work in a standard office-based environment; non-standard hours occur with limited domestic travel.

Location(s) :

Canada : Ontario : Toronto

Additional Information

Scotiabank is a leading bank in the Americas. If you require accommodation during the recruitment process, please contact the Recruitment team. Applicants must apply online to be considered. Only candidates selected for an interview will be contacted.