Insurance Claims Adjuster

City of Brampton; Brampton; Hybrid; CAD 93,000 - 104,000; Full time

Job summary

A municipal organization in Peel Region is seeking an Insurance Claims Adjuster to investigate claims against the city. Responsibilities include conducting investigations, negotiating settlements, and providing guidance on risk management. The ideal candidate requires a degree, relevant certification, and 4-8 years of experience. This role offers a stable career in a hybrid work model.

Qualifications

• Must possess Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation.
• Experience of 4 to 8 years in claims examining, preferably in a municipal environment.

Responsibilities

• Conduct and oversee investigations of claims.
• Negotiate with claimants for successful settlement.
• Prepare reports with recommendations based on investigative data.

Skills

Analytical skills

Negotiation skills

Customer service

Communication skills

Computer literacy

Education

Degree in Business Administration or equivalent

Job description

Overview

Job Title: Insurance Claims Adjuster

Department: Legislative Services

Posting Number: 106867

Number of Positions: 1

Job Status & Duration: Full Time Permanent

Hours of Work: 35-hour workweek

Location: Hybrid Model

When working onsite you will report to the location of West Tower.

Salary Grade: 12

Salary Range: 1

Step: $93,311.40 per annum

Step: $98,243.60 per annum

Job Rate: $103,430.60 per annum

Job Type: Union

Posting Date: August 5, 2025

Closing Date: August 18, 2025

Area of Responsibility

Reporting to the Manager Risk & Insurance, perform investigations of claims made against the City that are within the self-insured portion of the City’s insurance coverage including interviewing the claimant and any witnesses, consulting with police, obtaining hospital/medical records, inspecting property damage to determine extent of the City’s liability, and negotiating with claimants for successful settlement of the claim. Provides guidance and direction to Insurance Claims Analyst and Insurance Claims Coordinator.

• Conduct and oversee investigations to reported claims for the purpose of prompt and equitable settlement of claims within prescribed authority.
• Analysis of all pertinent information and evidence from doctors, employers, health service providers, solicitors, and other relevant sources.
• Consult with the public and their solicitors, police and insurance professionals regarding liability on behalf of the City of Brampton.
• Gather and analyze data collected on investigation and prepare reports with recommendations.
• Liaise and consult with internal and external legal staff, external claims adjuster and risk management professionals.
• Participate in legal proceedings, hearings, mediations, arbitrations, discoveries, inquests and trials including testifying if necessary.
• Review policies, administrative practices and procedures and make appropriate recommendations to improve implementation of claims practices, delivery of service, efficiency and cost effectiveness.
• Assist in providing advice on risk management and insurance issues throughout the City including assisting in the development and presentation of claims investigative training sessions.
• Additional similar and related duties as assigned.

Selection Criteria

Education:

• Equivalent to University Graduation with additional specialized courses (Degree in Business Administration, Public Administration or equivalent).

Experience:

• Over four years up to including 8 years claims examining experience, preferably in a municipal environment.

Required Licence Certification:

• Must possess a Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation.

Other Skills and Assets:

• Comprehensive knowledge of tort litigation and working knowledge of the current laws and regulations pertaining to insurance claims management.
• Solid knowledge of the insurance industry and claims practices.
• Good understanding of risk management fundamentals.
• Must be computer literate.
• Demonstrated analytical, strategic decision-making and negotiation skills necessary to value and settle claims.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Ability to work independently and as part of a team.
• Demonstrated proficiency in oral and written communication skills.
• Various tests and/or exams may be administered as part of the selection criteria.

Interview

Our recruitment process may be completed with video conference technology.

Applicants who do not meet the educational requirements but have direct related experience may be considered.

As part of the corporation's Modernizing Job Evaluation project this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience please apply online quoting reference # 106867 by August 15, 2025 and complete the attached questionnaire. We thank all applicants; however only those selected for an interview will be contacted. The successful candidate(s) will be required as a condition of employment to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey please select prefer not to answer as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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Key Skills

Accounts Administration, Customer Service, Advocacy, ABAP, Electronics, Bakery

Employment Type: Unclear

Experience: years

Vacancy: 1