Inside Sales Supervisor

WM; Kitchener; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading waste management company in Kitchener is seeking a Manager to supervise the Inside Sales Team. You will maintain high levels of customer satisfaction, manage team hiring and training, and ensure sales targets are met. Candidates should have a Bachelor's degree or relevant experience in business-to-business sales. The company offers comprehensive benefits including healthcare and a retirement plan.

Benefits

Medical Dental Vision Insurance

Short Term Disability

Stock Purchase Plan

Paid Vacation and Holidays

Qualifications

• Two years of direct business-to-business sales experience.
• Ability to make sound decisions and think strategically.
• Supervisory skills managing non-supervisory employees.

Responsibilities

• Supervises the Inside Sales Team and their customer interactions.
• Maintains high customer satisfaction and resolves escalated issues.
• Forecasts and recruits qualified candidates for the Inside Sales Team.

Skills

Building relationships

Communicating with impact

Demonstrating professionalism

Leadership and coaching

Negotiation

Education

Bachelor's degree or High School Diploma with 4 years experience

Tools

CRM software

Job description

Overview

Description

I. Job Summary

Supervises the activities of the Market Areas Inside Sales Team and provides a level of experience / expertise in the sale of Waste Management services to customers resulting in additional revenue.

Responsibilities

II. Essential Duties and Responsibilities

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with the Market Area Sales Manager to help resolve escalated or unique customer issues.
• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales lead generation and contact productivity.
• Forecasts and recruits qualified candidates for available and / or upgraded Inside Sales Team positions.
• Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions provide direction and / or offer assistance when needed.
• Participates in training and coaching the Inside Sales staff.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data contracts orders and service machine documentation.

Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes :

• Direct supervision of 10 full-time employees including : Account Associates

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education : Bachelors degree (accredited) or in lieu of degree High School Diploma or GED and four (4) years of relevant work experience.
• Experience : Two (2) years of direct business-to-business sales (in addition to education requirements).

B. Certificates Licenses Registrations or Other Requirements

• None required.

C. Other Knowledge Skills or Abilities Required

• Candidates must be able to : build relationships communicate with impact demonstrate professionalism demonstrate leadership / coaching make sound decisions think strategically produce results know the business influence and negotiate manage work / time and use ethical practices.
• This is a supervisory position. Placement into or advancement to this position is dependent upon individual performance local market conditions and / or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.

Benefits

At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on RRSP and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.

Required Experience :

Manager

Key Skills

Instrument,Business Consultancy,Cosmetology,Elevator Maintenance,AC Maintenance,Marine Services

Employment Type : Full-Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1