Information Technology Technician

DigiVie Communications | Ottawa IT Solution Provider; Ottawa; Hybrid; CAD 40,000 - 43,000; Full time

Job summary

A leading IT service provider in Ottawa is seeking a full-time IT Support Technician to manage infrastructure and support clients. This role requires 1+ years of IT support experience, a positive attitude, and effective communication skills. You will have the opportunity to work in a dynamic environment with benefits including a competitive salary and flexible work options. Join a team where you can grow in your career and develop valuable skills in a supportive setting.

Benefits

Health benefits

Paid time off

Flexible work environment

Parking on-site

Qualifications

• 1+ years of technical experience in IT support.
• Basic knowledge of Microsoft Windows, 365, and networking.
• Valid Class G driver’s license.

Responsibilities

• Manage IT infrastructure and support for clients.
• Perform technical assessments and document systems.
• Conduct proactive maintenance on networks and servers.

Skills

Technical support experience

Strong problem-solving skills

Effective communication

Positive attitude

Teamwork

Tools

ConnectWise RMM

SonicWALL

PowerShell

VMware

Microsoft 365

Job description

Are You Ready for a Career You’ll Love? Are you seeking a fresh challenge with a company that truly values and invests in your talents? At DigiVie, we’re not just a workplace—we’re a dynamic, privately owned team where you will learn a lot, enjoy your job, and be part of something bigger.

About Us

Founded in 2008, DigiVie specializes in cutting‑edge IT solutions, including computers, IP voice communication, and Microsoft‑based technologies. Operating in the National Capital Region, our team of IT professionals delivers white‑glove remote and on‑site services, ensuring our clients remain safe, happy, and productive. Clients love us because we care, innovate, and consistently exceed expectations.

The Opportunity

We’re searching for tech‑savvy individuals who are passionate about learning and ready to grow within our company. If you’re excited to help businesses thrive and aim to become more than just another employee, this is the role for you. With access to modern tools, a full suite of products, and services, you’ll have the chance to elevate your career, gain invaluable skills, and work your way into senior roles with competitive compensation.

What You’ll Do

• Master DigiVie’s suite of tools and technologies.
• Support and manage IT infrastructure for our clientele.
• Perform technical assessments and document systems.
• Resolve support requests with strong problem‑solving skills.
• Manage projects, including server and IP telephony deployments.
• Conduct proactive maintenance on computers, servers, and networks.
• Communicate proactively and strategically with clients.
• Continuously educate yourself in technology and IT security.

What We’re Looking For

• 1+ years of technical experience in IT support.
• Professional demeanor, strong organization, and excellent English communication skills.
• Basic knowledge of Microsoft Windows, 365, and networking.
• Understanding of domain name registration and DNS management.
• Positive attitude and ability to thrive in a team environment.
• Valid Class G driver’s license and vehicle for local travel.
• Police records check.

Bonus Experience

• ConnectWise RMM and PSA tools.
• SonicWALL, Dell Servers, WHM/cPanel, SIP telephony, PowerShell, and VMware.
• Microsoft 365 & Azure, Exchange, SQL, SharePoint, Active Directory.
• Virtualization (Hyper‑V, VMware).
• Backup systems, antivirus platforms, and IT security.
• IT Certifications.

What’s in It for You

• Starting annual salary of $40,000 increasing to $43,000 post‑probation.
• Increases tied to performance and career progression.
• Benefits including dental care, vision care, extended health care, paid time off, and on‑site parking.
• A supportive, fun, and dynamic work environment where you’ll genuinely enjoy your job.
• The ability to work both in‑office and from home post‑probation.

Ready to Join Us

Apply now and take your career to the next level with DigiVie.

Applicants submitted by whatever method demonstrating an ability to follow these guidelines will be rejected. This is mainly to establish quickly whether or not a human sitting in a chair has a fair opportunity to be considered. The basic ability to read and determine this paragraph requires you to understand its detail and to react accordingly. Applicants will demonstrate this by including cover letter content describing why they are interested in working in an IT service / MSP‑style environment.

Job Details

• Type: Full‑time, Permanent
• Schedule: Monday to Friday