Information Services Technician (1.0 FTE - Permanent)

District School Board Ontario North East; Timmins; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional education board in Ontario is seeking a full-time Information Services Technician to ensure the functionality of information services systems. This role involves supporting network and server applications while collaborating with staff. Candidates should possess a diploma or degree in Computer Science, relevant certifications, and skills in Microsoft software, hardware repair, and customer service. This position requires strong organizational and communication skills as well as the ability to work independently under pressure.

Qualifications

• Diploma from a two-year community college program or Bachelor's Degree in Computer Science.
• CompTIA A+ and Network+ certifications are assets.
• Ability to work under pressure and meet strict timelines.

Responsibilities

• Ensure proper functionality of information services systems.
• Maintain network and server applications.
• Support information services in collaboration with staff.

Skills

Ability to work to strict timelines

Effective customer service skills

Organizational skills

Knowledge of Microsoft Software Platforms

Experience with Mobile Device Management Systems

Troubleshooting networking hardware

Excellent communication skills

Ability to work independently

Physically capable of operating a vehicle

Ability to work overtime

Education

Diploma in Computer Studies or Bachelor's Degree in Computer Science

CompTIA A+ certification

CompTIA Network+ certification

Tools

Microsoft Azure

Microsoft Intune

Networking hardware

Apple devices

Audio Visual equipment

Job description

COPE

Comp. 25-491

Closing date: 2025-12-17 @ 4:00 pm EST

Location: Timmins and surrounding area

Start date: As soon as possible

Vacancy Details: 1.0 (full-time, 35 hours/week)

Job Summary

The Information Services Technician ensures the proper functionality of the information services systems. In consultation with the Information Services Coordinator, school and board staff, the Technician contributes to the efficient support of information services, maintains network and server applications, and ensures the reliability and sustainability of information and communication resources.

Education/Experience Requirements

• A Diploma from a two (2) year community college program in computer studies, or a Bachelors Degree in Computer Science
• CompTIA A+ certification an asset
• CompTIA Network+ certification an asset

Skill and Ability Requirements

• Ability to work to strict timelines – often under pressure
• Effective customer service and collaborative skills, including ability to work successfully in a team environment and independently.
• Demonstrated organizational, analytical, and problem-solving skills, including excellent attention to detail
• Knowledge of and experience in working with Microsoft Software Platforms and applications (ie. Azure, Windows Server, Windows Client, and Office Suite, etc.)
• Knowledge of and experience in working with Mobile Device Management Systems such as Microsoft Intune
• Knowledge of and experience deploying endpoints using Microsoft Azure Endpoint Manager
• Experience in the maintenance, repair, installation and use of computer hardware and software
• Experience in the installation and troubleshooting of networking hardware, including LAN cabling installation, WLAN, switch, network printers (TCP/IP)
• Experience in the setup, configuration, and maintenance of Apple devices
• Experience in the setup, configuration, and maintenance of Audio Visual (A/V) equipment, including projectors, displays, speakers, microphones, and related control systems
• Excellent written, verbal communication and interpersonal skills
• Ability to perform duties with minimal supervision
• Physically capable of operating a vehicle safely, possess own vehicle and a valid driver's license, have an acceptable driving record, and personal insurance coverage
• Ability to work overtime and change working hours to suit the needs of project work and maintenance windows

Salary as per the current COPE collective agreement

Interested Candidates

Please apply using Apply to Education by clicking the Apply button. Applications received through any other method will not be considered.

Additional Information

Internal applicants shall provide a covering letter indicating the position to which they are applying, a complete resume, a copy of their most recent performance appraisal (if applicable), a letter of support from their immediate supervisor, and a list of three references (one of which must be the current supervisor).

External applicants shall provide a covering letter and a complete resume, including complete information about experience, training, employment history, dates, places and addresses of previous employers, a copy of their most recent performance appraisal (if applicable), and a list of three references (one of which must be a current or recent supervisor). Must provide a Criminal Background Check with vulnerable Sector Screening prior to employment.

Accommodation

Upon request, we will provide reasonable accommodations for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process. If you require accommodation please contact

- AN EQUAL OPPORTUNITY EMPLOYER-

It is the policy of District School Board Ontario North East to support fair, equitable and transparent hiring and promotion practices for all qualified employees and applicants for employment in order to attract and retain quality employees who facilitate the learning environment for our students. The procedures for the hiring and promotion of staff will be based on DSB1 Hiring Policy & Procedure 1.2.22.

The Board thanks all applicants for their interest; however, only those selected for an interview will be contacted. This information is collected under the authority of the Education Act, and M.F.I.P.P.A. and is used to determine eligibility for employment.