Ice Cream CD Associate Operations Manager

Unilever Brazil; Alberta; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global snacking company in Alberta is seeking a CD Operations Manager to ensure effective backend operations for customer development. You will implement CD processes and collaborate with cross-functional stakeholders. The ideal candidate holds a relevant Bachelor's degree and has over 5 years of business experience, preferably in operations or IT, and strong skills in SAP and PowerBI.

Benefits

Top Notch Employee Health & Well Being Benefits

World Class Career Development Programs

Qualifications

• 5+ years of business experience, preferably in cross-functional departments.
• Experience in either CD, SC, IT, or Operations.
• Ability to work collaboratively with 3rd party stakeholders.

Responsibilities

• Responsible for the development, streamlining and implementation of operations.
• Ensure accuracy of POS Data across retailers for data analysis.
• Connect the dots between external data environments and internal user interfaces.

Skills

Attention to detail

Critical thinking

Organization

Time management

Strong communication skills

Interpersonal skills

Education

Bachelor's degree in relevant area

Tools

SAP APO

SAP ECC

EDI

PowerBI

Job description

Overview

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025.

We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.

About the Magnum Ice Cream Company

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.

With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

Job Purpose

The role should be seen as “Nerve Centre” ensuring smooth back-end support for day-to-day operations, systems, technology and processes.

The CD Operations Manager is responsible to run smooth and effective back-end operations to support customer development. The key deliverable is to implement & drive CD operational processes, tools & systems with the coordination of cross-functional stakeholders.

Key Responsibilities

• Responsible for the development, streamlining and implementation of processes and procedures for standardized, effective and efficient operations.


• Understand customer data and POS management strategy in relation to national category management, category and channel strategy, finance and marketing business cases.


• Ensure accuracy of POS Data across retailers for accurate data analysis.


• Data Collection & Reporting leadership and execution through all available data platforms (In Home and OOH) to drive insights and competitive unlocks for business performance.


• Connect the dots between external data environments and establish internal user interfaces via reporting tools (e.g. PowerBI Dashboards).


• Streamlining of data across tech platforms to drive efficiency and enhance visibility for decision making.


• Drive digitization in key CD processes (e.g. new customer creation, new customer inquiries and asset requests).


• Provide support for KPI monitoring, reporting, maintain internal information databases across all retail customers based on best-practices.


• Maintain information database: primary and secondary sales, distributors sales, customer orders across the portfolio.


• Trouble-shooting and problem-solving as the main contact for TPO and TPM systems and connectivity to ERP, GS1 and Master Data Management.

What You Need to Succeed

• Bachelor's degree in relevant area (Supply Chain, Industrial or Computer Engineering, Computer Science, Technology, Business, Marketing, Finance)


• 5+ years of business experience, preferably in cross-functional departments


• Experience in either CD, SC, IT, or Operations.


• Ability to work collaboratively with 3rd party stakeholders while challenging the status quo


• Founder's / Entrepreneurial mentality to quickly get up to speed on unfamiliar subject areas.


• Attention to detail, critical thinking, organization, and time management are essential skills.


• Strong SAP APO, SAP ECC, EDI, Evergreen TPO, Data & Analytics and MS PowerBI skills.


• Strong communication and interpersonal skills are critical for success.

Leadership

• PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.


• PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.


• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.


• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

We take pleasure seriously. Join the Ice Cream team now!

What We Can Offer You

• Meet the Women of Customer Development


• Culture for Growth


• Top Notch Employee Health & Well Being Benefits


• Every Voice Matters


• Global Reach


• Life at Unilever


• Careers with Purpose


• World Class Career Development Programs


• Check Out Our Space


• Focus On Sustainability

Diversity and Inclusion / Equal Employment Opportunity

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact [e-mail]. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagée à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifié nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétiques, et une condamnation pour laquelle un pardon a été accordé.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au [e-mail]. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.