Hybrid IT Technician: Windows & Network Support Pro

Pomerleau; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading construction firm is seeking an IT Technician in Toronto to provide technical support to internal users, both in-person and remotely. Responsibilities include managing IT equipment, resolving technical issues, and collaborating with the IT team. The ideal candidate has 3-5 years of experience, strong technical skills particularly in Windows and Microsoft 365, and excellent communication abilities. The role offers a hybrid work model and various benefits including RRSP matching and employee stock ownership.

Benefits

RRSP with up to 5% employer matching

Hybrid work model

Employee stock ownership program

Career growth opportunities

Transit pass reimbursement

Minimum 4 weeks of vacation from day one

Qualifications

• 3 to 5 years of experience in a similar role, ideally in a corporate environment.
• Proficient in Microsoft Office suite.
• Strong teaching skills.

Responsibilities

• Provide technical support in person and remotely for IT equipment.
• Deploy, configure, and update IT equipment for employees.
• Diagnose and resolve hardware, software, and network issues.
• Manage IT requests via email and ticketing system.
• Collaborate with the IT coordinator team.

Skills

Technical support

Communication skills

Windows 10 and 11

Microsoft 365

Active Directory

Customer service orientation

Autonomy

Adaptability

Education

DEC in Computer Technology or equivalent training

Tools

ManageEngine tools (AD Manager, Endpoint Central)

Okta platform

Forti Authenticator multi-factor authentication system

Job description

A leading construction firm is seeking an IT Technician in Toronto to provide technical support to internal users, both in-person and remotely. Responsibilities include managing IT equipment, resolving technical issues, and collaborating with the IT team. The ideal candidate has 3-5 years of experience, strong technical skills particularly in Windows and Microsoft 365, and excellent communication abilities. The role offers a hybrid work model and various benefits including RRSP matching and employee stock ownership.