Hybrid IT Service Desk Analyst — Windows, M365 & AD

RLDatix; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A healthcare technology company is seeking a Service Desk Analyst to provide exceptional technical support for its Toronto-based Corporate IT team. The successful candidate will troubleshoot hardware and software issues, manage Microsoft 365 tools, and ensure efficient IT operations across global locations. Candidates should have at least 2 years of IT support experience, possess strong organizational skills, and be able to commute to the office three days a week. This role offers a hybrid working model and opportunities for professional growth.

Benefits

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Paid holidays

Qualifications

• At least 2 years of experience in 1st + 2nd line IT support or similar roles.
• Proven success in managing Microsoft 365 tools and troubleshooting Windows environments.
• Ability to commute to the Toronto office at least 3 days a week.

Responsibilities

• Provide technical support to RLDatix employees across global locations.
• Troubleshoot hardware and software issues on Windows and occasionally Mac devices.
• Administer Microsoft 365 and manage user access securely.

Skills

1st and 2nd line IT support

Troubleshooting Windows environments

Active Directory administration

Microsoft 365 tools management

Problem-solving skills

Organizational skills

Tools

Microsoft 365

Active Directory

Azure AD

Intune

Teams

Job description

A healthcare technology company is seeking a Service Desk Analyst to provide exceptional technical support for its Toronto-based Corporate IT team. The successful candidate will troubleshoot hardware and software issues, manage Microsoft 365 tools, and ensure efficient IT operations across global locations. Candidates should have at least 2 years of IT support experience, possess strong organizational skills, and be able to commute to the office three days a week. This role offers a hybrid working model and opportunities for professional growth.