HR Support Center Team Lead - People Services

Hydroone; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading energy provider in Ontario is seeking an HR Support Centre Team Lead to oversee daily operations of the HR Support Centre. The successful candidate will lead a customer-focused team, ensuring efficient service delivery and continuous improvement processes. Key qualifications include a Bachelor's Degree, 3+ years in a service/call center, and experience in HR systems. Exceptional people management and communication skills are essential. Join a committed team focused on service excellence.

Benefits

Diverse working environment

Career development opportunities

Employee benefits package

Qualifications

• 3+ years of experience in a service/call center with supervisory experience.
• Strong working knowledge of HR systems and operations.
• Experience with Shared Service Delivery systems.
• Excellent oral and written communication skills.

Responsibilities

• Lead the HR Support Centre operations ensuring efficient service delivery.
• Manage and develop a team to provide quality support to employees.
• Conduct data reviews to monitor performance metrics and improve service delivery.
• Coordinate with other HR teams to ensure smooth workflow.

Skills

Customer service focus

Team player

People Management

Strong interpersonal skills

Results driven

Education

Bachelor's Degree in Business Administration or Human Resources

Tools

Microsoft Office

SuccessFactors

ServiceNow

Job description

A leading energy provider in Ontario is seeking an HR Support Centre Team Lead to oversee daily operations of the HR Support Centre. The successful candidate will lead a customer-focused team, ensuring efficient service delivery and continuous improvement processes. Key qualifications include a Bachelor's Degree, 3+ years in a service/call center, and experience in HR systems. Exceptional people management and communication skills are essential. Join a committed team focused on service excellence.