HR Manager

Default Brand; Ottawa; On-site; CAD 106,000 - 133,000; Full time

Job summary

A well-known manufacturing firm in Ottawa is seeking an HR Manager to lead their HR functions and maintain effective labor relations in a unionized environment. The role requires at least 5 years of HR experience, including 3 years in a manufacturing setting, with a focus on employee relations and compliance. Candidates should demonstrate strong leadership skills, analytical abilities, and the competency to handle complex HR challenges. This position offers a salary range between $106,308.00 and $132,882.00 and includes an excellent benefits package.

Benefits

401k

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacations

Education assistance

Qualifications

• 5+ years of progressive HR experience, with at least 3 years in manufacturing.
• Demonstrated experience in handling grievances and union negotiations.
• Ability to analyze HR metrics and workforce data for strategic decisions.

Responsibilities

• Lead HR functions to support business objectives and labor relations.
• Manage collective bargaining and employee relations compliance.
• Conduct regular meetings with business leaders for HR guidance.

Skills

Employee relations

Union management

Compliance

Problem solving

Data analysis

Education

Bachelor’s Degree in Business or Human Resources

Tools

MS Office (Word, Excel, PowerPoint)

HR systems (Kronos, UltiPro)

Job description

The HR Manager will serve as the strategic HR leader for our manufacturing plant, responsible for developing and implementing comprehensive human resources programs that support business objectives while maintaining positive labor relations in a unionized environment. This role requires expertise in employee relations, collective bargaining, compliance, and manufacturing-specific HR practices.

Essential Functions

Employee Relations & Union Management

• Advise on and support collective bargaining activities, including union grievance investigations and resolution, and manage union relationships
• Conduct complex employee relations investigations and ensure fair, compliant resolutions that minimize legal and reputational risks
• Collaborate with legal, compliance, and other partners to address employee relations issues ensuring adherence to regulatory and organizational standards
• Monitor employee relations compliance through participation in audits and regulatory reporting processes
• Draft, update, and communicate employee relations policies and procedures to maintain organizational compliance
• Ensure adherence to employment laws, regulations, and internal policies to minimize legal and compliance risks
• Maintain accurate and confidential employee records within HR information systems

Strategic HR Leadership

• Develop and maintain strong stakeholder relationships across all levels of the manufacturing operation
• Analyze HR metrics and workforce data to identify trends, risks, and opportunities that inform strategic decision-making
• Advise and coach managers on leadership, team performance, and people management best practices
• Conduct regular meetings with business leaders to provide HR guidance and feedback on organizational and people-related matters
• Drive positive organizational and cultural change with a thorough understanding of the current and future business and people needs
• Supervise the activities of the HR Generalist, including being the back‑up for assigned duties such as payroll, grievance handling, and other tasks
• Support the people engagement activities within the facility, working in partnership with other team members to support and recognize the workforce

Talent Management & Development

• Implement performance management processes that align employee goals with organizational strategy
• Support and lead organizational change initiatives ensuring smooth transitions and employee engagement, utilizing change management processes to ensure buy‑in and stakeholder alignment
• Lead and support initiatives to enhance diversity, equity, and inclusion within the manufacturing environment
• Act as the cultural ambassador for the location through continuous demonstration of positive leadership and act as the role model of the Company’s ethics and values

Workforce Planning & Operations

• Lead workforce planning and talent acquisition to ensure the right talent is available for current and future manufacturing needs
• Manage employee engagement surveys and action plans to enhance workplace satisfaction and productivity
• Ensure accurate and timely HR reporting and documentation to support compliance and informed decision‑making
• Coach business leaders to and their teams on the development of their teams for current and future business needs

Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles

Other duties as assigned by manager

Top 3 Competencies Needed for Success in the Role

• Engages and Inspires Others: Fosters a culture that makes people feel valued and respected, as well as works collaboratively and builds trust to develop enduring working relationships with others
• Empowers and Develops: Promotes a learning culture through coaching, stretch opportunities, sharing expertise and providing honest and helpful feedback
• Passion for Excellence: Steps forward to address difficult situations and performance issues in a timely and respectful manner, as well as shows resilience by consistently displaying a positive outlook and responding resourcefully when faced with new challenges and demands

Qualifications Required

• Bachelor’s Degree or higher, or equivalent work experience, in Business, Human Resources, Labor Relations, or other related discipline.
• 5+ years of progressive HR experience, with at least 3 years in a manufacturing or industrial environment
• Demonstrated experience in unionized environment, including grievance administration and union bargaining
• Previous experience in supporting a customer base as an HR professional, with demonstrated experience in coaching people leaders of various levels
• Ability to handle complex problems and competing priorities, with the ability to prioritize and elevate situations appropriately
• Previous experience in conducting employee investigations utilizing critical thinking and problem solving skills
• Able to build positive working relationships with the workforce, supporting employees at all levels
• Must be able to work independently and make decisions confidently, utilizing data and other key reference materials to guide decision‑making
• Strong PC skills/aptitude. Intermediate Proficiency in MS Office programs (Word, Excel, and PowerPoint). Experience using HR systems (ideally Kronos and UltiPro).

Qualifications Desired

• Master’s Degree or HR Certifications such as PHR, SPHR desired
• Prior HR leadership experience is a plus
• Experience with union collective bargaining is helpful

Other Requirements

This role will be within standard business hours with flexibility required for shift coverage, investigations, training and emergency situations. Candidates must be able to climb stairs, crouch, kneel, and be able to walk in various working environments. The role will require the use of various personal protective equipment items including but not limited to safety glasses, hi‑vis clothing, steel‑toed shoes, etc. You will be occasionally exposed to a plant environment including noise, dust, dirt and vibrations, and extreme climate changes.

Occasional travel may be required for this role for training, conferences or sister plant support.

Salary Range

$106,308.00 to $132,882.00

Benefits

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.

The Salary Range posted represents Pilkington North America’s good faith and reasonable estimate of the possible compensation at the time of the posting. Individual pay will vary based on demonstrated job related skills, knowledge, experience, education, etc.

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self‑identify or not self‑identify when applying.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.