Head of US Customer Experience & Growth

ApplyBoard; Kitchener; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading educational technology firm located in Kitchener, Canada is seeking a Sr. Manager Customer Experience for the US market to lead global operations. This role requires a forward-thinking leader with over 5 years of progressive leadership experience to drive team performance and enhance customer engagement across multiple channels. Candidates should possess strong analytical skills and a background in managing customer experience strategies in a technology-focused environment.

Benefits

Career growth opportunities

Diverse and inclusive workplace

Innovative technology environment

Qualifications

• 5+ years of leadership experience in customer experience or operations.
• Proven success in managing global teams and budgets.
• Strong analytical skills and experience with data-driven strategies.

Responsibilities

• Lead a global customer support organization across multiple time zones.
• Develop strategies that enhance customer engagement and streamline workflows.
• Represent customer needs to leadership and influence product decisions.

Skills

Leadership

Data analysis

Customer centricity

Change management

Cross-functional collaboration

Education

Bachelor’s degree

MBA or equivalent graduate degree

Tools

BI tools (Tableau, Power BI)

SQL

Job description

A leading educational technology firm located in Kitchener, Canada is seeking a Sr. Manager Customer Experience for the US market to lead global operations. This role requires a forward-thinking leader with over 5 years of progressive leadership experience to drive team performance and enhance customer engagement across multiple channels. Candidates should possess strong analytical skills and a background in managing customer experience strategies in a technology-focused environment.