Head of Customer Success

Webware.ai; Toronto; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A leading provider of AI-powered solutions is seeking a Head of Customer Success in Toronto, ON. This full-time hybrid role focuses on ensuring customer satisfaction and retention by developing relationships with clients and driving partnerships. The ideal candidate has a strong background in customer success, account management, and excellent communication skills. A Bachelor's degree in Business or Marketing is required. This position offers flexibility for some remote work arrangements.

Qualifications

• Strong expertise in Customer Satisfaction and Customer Retention strategies.
• Proven ability in Account Management and developing lasting client relationships.
• Excellent Communication skills for interacting effectively with clients and internal teams.
• Exceptional Analytical Skills for understanding customer behavior and improving experiences.
• Leadership abilities and experience in building and managing a high-performing team.
• Experience in customer success roles, preferably in digital marketing or SaaS industries.

Responsibilities

• Lead efforts to ensure customer satisfaction and retention.
• Develop and manage relationships with clients to drive long-term partnerships.
• Analyze customer data to improve experiences and solve customer challenges.
• Lead a team to meet performance goals.

Skills

Customer Satisfaction strategies

Account Management

Communication skills

Analytical Skills

Leadership

Customer success in digital marketing/SaaS

Education

Bachelor’s degree in Business, Marketing, or a related field

Job description

Company Description

Webware.ai is a leading provider of AI-powered digital marketing solutions designed to help small businesses establish and grow their online presence. Our comprehensive toolkit equips businesses with the tools and services needed to thrive in the digital age, driving new and repeat business. Trusted by over 4,000 businesses across 400 cities in North America, we provide the technology and guidance to simplify the complexities of online marketing. Webware.ai empowers businesses of all sizes and industries to achieve success in the digital world.

Role Description

This is a full-time hybrid role for a Head of Customer Success based in Toronto, ON, with flexibility for some work-from-home arrangements. The Head of Customer Success will lead efforts to ensure customer satisfaction and retention by developing and managing relationships with clients, driving long-term partnerships, and ensuring their success with our AI digital marketing solutions. Responsibilities also include developing customer success strategies, analyzing customer data to improve experiences, solving customer challenges, and leading a team to meet performance goals.

Qualifications

• Strong expertise in Customer Satisfaction and Customer Retention strategies
• Proven ability in Account Management and developing lasting client relationships
• Excellent Communication skills for interacting effectively with clients and internal teams
• Exceptional Analytical Skills for understanding customer behavior and improving experiences
• Leadership abilities and experience in building and managing a high-performing team
• Experience in customer success roles, preferably in digital marketing or SaaS industries
• Bachelor’s degree in Business, Marketing, or a related field