Guest Services Representative

Gateway Casinos & Entertainment; Sault Ste. Marie; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading gaming and entertainment company in Sault Ste. Marie is looking for a part-time customer service representative. The ideal candidate will possess excellent communication skills and a friendly demeanor, ensuring guests have an exceptional experience. Responsibilities include assisting guests, providing event information, and enrolling customers in their rewards program. This opportunity offers a chance to grow within a national brand, complete with training and support for career advancement.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Supportive and fun work environment

Family and friends discounts

Development and training opportunities

Qualifications

• Minimum one year of experience in a related field.
• Proven high level of customer service.
• Intermediate knowledge of computer programs.
• Ability to obtain registration with provincial gaming regulatory body.

Responsibilities

• Meet, greet and assist guests, answer inquiries.
• Provide information on current events and promotions.
• Explain and enroll customers in rewards program.
• Assist in implementing on-site events and promotions.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Analytical skills

Job description

Sault Ste. Marie, Ontario Casino/Bingo Part‑Time (Regular) Application Deadline (Internal Applicants Only): 01/14/2026

We’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity at Gateway. Don’t miss the chance to get your foot in the door of a growing national company and allow your career to blossom.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns
• Provide information on current and upcoming events and promotions
• Explain and enroll customers in the rewards loyalty program
• Assist in implementing on-site events, promotions and entertainment initiatives

What You Bring

• A minimum one year of experience in a related field
• Proven high level of customer service
• Organizational, interpersonal, analytical and communication skills.
• Intermediate knowledge of computer programs and mathematical skills
• The ability to obtain registration with provincial gaming regulatory body
• Friendly and personable energy and a willingness to go the extra mile for guests.
• Excellent communicator who can comfortably talk to guests regarding events and promotions.
• Able to juggle multiple tasks, manage time efficiently, and thrive in a fast‑paced environment.
• Patient, positive demeanour with everyone you meet.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi‑pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.