Guest Experience Lead (Seasonal Contract) | Spring Garden Road

lululemon; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading performance apparel company in Halifax is seeking a Guest Experience Lead. This role involves ensuring high-quality in-store experiences, motivating the team, and meeting sales targets. Candidates should have at least 1 year of retail experience and demonstrate leadership qualities. The position offers competitive pay and a comprehensive benefits package.

Benefits

Extended health and dental benefits

Employee discount

Fitness & yoga classes

Paid time off

401(k) matching

Qualifications

• 1 year of retail or customer experience.
• Experience in leading or mentoring others.

Responsibilities

• Ensure exceptional guest experience through in-store leadership.
• Conduct daily business data review to motivate the team.
• Support team member performance through coaching.

Skills

Customer experience

Leadership

Communication

Problem-solving

Flexibility

Education

High school diploma or equivalent

Job description

Job Summary

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design and create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future and, in particular, an equitable, inclusive and growth-focused environment for our people.

Core Responsibilities Of The Job

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, the team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development with direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to the assigned store with reliable transportation

Schedule/Availability

• The work schedule can vary based on store needs
• Shifts typically include mornings, afternoons, evenings, weekends, and holidays
• During peak times or events, the schedule may include early mornings or late nights

Experience

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Job Assets (Nice to Have)

• Education: High school diploma/GED/equivalent, or above
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated tasks, mentoring or assisting peers)
• For experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values and celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through the team
• Leadership: Able and willing to lead and inspire others; motivates, empowers, develops, and directs people
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks diverse perspectives
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate options and make timely decisions
• Adaptability/Agility: Navigates uncertainty and ambiguity; can change priorities in a fast-paced environment
• Interactive Communication: Conveys information effectively during interactions

Work Context

• Work involves moving through the store with bright lights and loud music
• Work is performed as part of a team, sometimes independently, and may involve using a computer or other technical devices
• May involve moving boxes up to 30 lbs (13.6 kg)
• For experiential stores with food/beverage service: may involve using industrial kitchen equipment and exposure to heat

Compensation & Benefits Package

Base Pay Range: $21.75 - $25.02/hour, subject to location minimum wage

Target Bonus: $2.00/hour

Total Target Base Pay Range: $23.75 - $27.02/hour

Lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Base pay varies by location, knowledge, skills, experience, and internal equity. Eligible for bonuses and equity offerings where applicable.

At Lululemon, investing in our people is a top priority. We strive to be the place where inclusive leaders develop and enable all to be well. Total rewards include career development, wellbeing, and personal growth opportunities.

• Extended health, dental, and mental health benefits
• Paid time off
• 401(k) or equivalent retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive development course offerings
• Networks, mentorship programs, and leadership series

Note: Incentive programs, benefits, and perks have eligibility requirements. The company reserves the right to modify these programs at any time without notice.

Version Française (Executive Summary en Français)

Résumé du poste
Le ou la responsable de l’expérience-invité doit s’assurer que tous les invités vivent une expérience de qualité en magasin. Il ou elle supervise ou offre de l’éducation technique sur les produits et participe à l’équipe de gestion du magasin. Il/Elle stimule le rendement du magasin sur le plancher et contribue aux décisions d’embauche et agit comme Superviseur de Service.

Responsabilités principales

• Donne vie au cadre de l’expérience-invité, direction sur le plancher, expérience exceptionnelle et inclusive.
• Évalue la relation avec les invités et l’éducation technique pour s’assurer que chaque invité reçoive l’éducation requise.
• Se déplace et agit comme superviseur de service pour répondre aux besoins de l’entreprise, de l’équipe et des invités.
• Préparation pour l’ouverture et fermeture du magasin et maintien de l’excellence opérationnelle.
• Ouverture et fermeture du magasin selon les procédures établies.
• Analyse des données quotidiennes et progression vers les objectifs de vente.
• Participation au processus d’embauche, intégration et formation.
• Gestion du rendement, feedback et développement des membres de l’équipe.
• Favorise un environnement inclusif et respectueux et crée un cadre de travail productif.

Exigences

• Admissibilité à travailler légalement dans le pays du magasin
• Capacité de se rendre au magasin assigné avec des moyens de transport fiables

Horaires

• Horaires variables selon les besoins du magasin
• Quarts matin/après-midi/soirées, week-ends et jours fériés
• Périodes achalandées peuvent impliquer des matins/nuits selon les événements

Expérience

• 1 an d’expérience en vente au détail ou service client
• Expérience de gestion ou mentorat souhaitable

Atouts

• Éducation: diplôme d’études secondaires ou équivalent ou supérieur
• Expérience en leadership en vente au détail
• Certifications en salubrité alimentaire ou service de spiritueux (pour magasins serveurs d’aliments/boissons)

Nos valeurs

• Inclusion et diversité
• Intégrité
• Expérience invité
• Leadership
• Collaboration et travail d’équipe
• Prise de décision
• Adaptabilité
• Communication interactive

Contexte de travail

• Magasin avec lumières vives et musique
• Travail en équipe et parfois de manière autonome; utilisation d’ordinateurs et d’appareils techniques
• Poids jusqu’à 13,6 kg
• Certains magasins expérientiels peuvent impliquer l’utilisation d’équipements de cuisine

Rémunération et Avantages

Plage salariale de base: 21,75 – 25,02 $/heure; Prime ciblée: 2,00 $/heure; Plage totale: 23,75 – 27,02 $/heure

Rémunération selon la performance; primes, actions éventuelles, évolutions selon l’emplacement et l’expérience.

Avantages: régimes de soins, congés, retraite, réduction employé, cours de conditionnement, réseau de mentorat, etc. Les détails et l’éligibilité peuvent varier.