Guest Experience Lead

Gateway Casinos and Entertainment Limited; Greater Sudbury; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading entertainment company in Canada is looking for a Guest Services Supervisor to manage a team, ensuring exceptional service for guests. The role requires at least two years of experience in guest services or hospitality, strong customer service skills, and the ability to supervise staff. You will mentor your team, manage performance, and handle guest complaints effectively. This part-time position offers flexible hours and the chance to grow within the organization.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Family and friends discounts on travel, tech, food, beverage, and fitness

Qualifications

• Minimum two years of experience in the guest services and/or hospitality industry.
• Ability to direct and supervise staff.
• Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.
• The ability to obtain a Category 1 AGCO License.

Responsibilities

• Mentor and guide a team of guest services representatives.
• Manage employee performance through training and coaching.
• Ensure that quality and standards meet expectations.
• Handle complaints and conflicts graciously.
• Encourage open communication and collaboration.

Skills

Customer service skills

Team supervision

Communication

Time-management

Multitasking

Conflict resolution

Job description

A leading entertainment company in Canada is looking for a Guest Services Supervisor to manage a team, ensuring exceptional service for guests. The role requires at least two years of experience in guest services or hospitality, strong customer service skills, and the ability to supervise staff. You will mentor your team, manage performance, and handle guest complaints effectively. This part-time position offers flexible hours and the chance to grow within the organization.