General Manager

Boston Pizza International, Inc. (New Glasgow); Surrey; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading casual dining restaurant is seeking a General Manager to oversee daily operations in Surrey, Canada. This role involves coordinating restaurant activities, training new employees, and ensuring excellent service quality. The ideal candidate will have over five years of restaurant experience and must demonstrate strong leadership and communication skills. This position offers full group health and dental benefits along with opportunities for career growth.

Benefits

Health care benefits

Discounted or free food

Life insurance

Vision care

Qualifications

• Minimum 5 years restaurant server experience.
• Minimum 2 years manager experience.

Responsibilities

• Coordinate the front and back of house operations.
• Conduct orientation and oversee training of new employees.
• Engage guests and ensure positive guest service.

Skills

Exceptional communication skills

Leadership experience

Organizational skills

Team development

Job description

Overview

General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to recognize star performers.

The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

Responsibilities

Job Description

The General Manager shall coordinate the front and back of house operations.

DUTIES AND RESPONSIBILITIES

• Provide direction to employees regarding operational and procedural issues.
• Conduct orientation and oversee the training of new employees.
• Develop employees by providing on-going feedback, establishing performance expectations and by conducting performance reviews.
• Undertake back office duties.
• Review financial statements, sales and activity reports, or other performance data to measure productivity, goal achievement and to identify areas needing cost reduction or program improvement.
• Ensure all service procedures are followed in accordance with Boston Pizza International Inc. specifications.
• Ensure that all checklist and cleaning schedules are followed.
• Ensure that all service staff are properly trained and will continually strive to upgrade the quality of service in the restaurant.
• Engage guests and ensure positive guest service in all areas.
• Manage shifts, which include: daily decision making, scheduling, planning while upholding standards
• Develop and implement marketing, advertising, public and community relations programs.

FULL GROUP HEALTH and DENTAL BENEFITS OFFERED

OPPORTUNITES FOR SERVING

Job Types: Full-time

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Vision care

Experience:

• Minimum 5 years restaurant server
• Minimum 2 years manager

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!