Functional Analyst

Justice Institute of British Columbia; New Westminster; Hybrid; CAD 71,000 - 82,000; Full time

Job summary

A public education institution in New Westminster seeks a Functional Analyst to enhance technology systems and improve business processes. The ideal candidate will have a strong background in business analysis, ERP systems, and the ability to communicate complex concepts to diverse audiences. Responsibilities include mapping customer requirements, conducting business reviews, and assisting with training. This is a full-time position offering a competitive salary and benefits package.

Benefits

Extended Health and Dental Benefits

Municipal Pension Plan enrollment

15 vacation days annually

Qualifications

• Bachelor's degree in Computer Science or related technical field is required.
• Experience designing workflows and business processes in a post-secondary environment.
• Proven ability to independently gather requirements and translate business needs.

Responsibilities

• Support enterprise systems department with mapping customer requirements.
• Conduct business process reviews and document current processes.
• Assist in developing and delivering staff training plans and support materials.

Skills

Business analysis

Problem-solving

Communication

Process documentation

Interpersonal skills

Education

Bachelor's degree in Computer Science or related field

Tools

MS Visio

MS Office

ERP systems

Job description

Overview

Campus Location: New Westminster

Regular / Term: Regular

Closing Date for Internal Candidates: February 5th, 2026 at 3:30pm

Position Summary

Join our dynamic team as a Functional Analyst and play a vital role in supporting our enterprise systems department! If you’re passionate about enhancing technology systems, and have a knack for improving business processes, we want to hear from you! The Analyst must have a detailed understanding of business processes, along with system set up and system configuration options. In this exciting role, you will map the requirements of the customer to the capabilities of JIBC systems. You’ll be at the forefront of conducting business process reviews (including documentation of current processes, business requirements and solutions and implementation plans), play a key role in supporting the successful testing of system enhancements, and will assist in the development and delivery of staff training plans and support materials.

We\u2019re looking for someone with a deep understanding of ERP systems, excellent problem-solving skills, and the ability to communicate complex concepts clearly to diverse audiences. The ideal candiate can anticipate business problems, audit processes, recommend solutions, and assist with the development and implement "best fit" solutions that improve the efficiency of the functional area systems. If you\u2019re proactive, thrive in a fast-paced environment, and have experience in business analysis and systems thinking, this is your chance to make a real impact. Be a part of a forward-thinking team that values innovation and continuous improvement.

Qualifications & Requirements

• Bachelor\'s degree in Computer Science or a related technical field; Business Administration or Liberal Arts considered with a strong technical background.
• Experience designing workflows and business processes, ideally including work in a post-secondary environment.
• Proven abilitty to independently gather requirements, interview stakeholders and translate business needs into systems solutions
• Experience creating process documentation, training materials, and delivering in-person and virtual training to diverse audiences.
• Strong understanding of integrated systems, ERP environments, reporting tools, and MS Office applications.
• Skilled in business analysis techniques, systems thinking, and change and project management principles; experience using MS Visio to create complex swimlane process maps.
• Demonstrated ability to assess organizational needs, understand system impacts, and champion business and system concepts clearly and concisely.
• Excellent interpersonal, communication, presentation, collaboration, negotiation, and problem-solving skills, with strong attention to detail.
• Ability to work effectively in a high-pressure, evolving, client-focused environment and as a self-directed, collaborative team member.

About JIBC

Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training to those who\u2019ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture 12 supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security and emergency management.

As a JIBC employee, you\u2019ll play a role in our educational programming, which also includes complementary and related areas of study from conflict resolution, mediation, leadership and counseling, to cybersecurity, business intelligence, and tactical criminal analysis as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

What JIBC Offers

We offer a total compensation package that includes Extended Health and Dental Benefits, and enrollment in the Municipal Pension Plan after six months. In addition, we offer 15 vacation days annually (pro-rated in first year), as well as other generous leave entitlements.

Salary Range

$71,782.83 (with wage increments to a max of $81,904.41). Salary and wage increments are in accordance with the Collective Agreement. (BCGEU Pay Grid 23)

Posting Date

January 29th, 2026

Position Type

BCGEU

Position Number

1000489

Employment Type

Full-Time Regular

Work Arrangements

This is a regular, full-time (35 hours per week) position. Must be within a commutable distance to JIBC\'s New Westminster Campus. This position may be considered for a hybrid work arrangement.

How to Apply

Interested applicants must submit their application and all required documents online. Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by February 5th, 2026 at 3:30pm. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. Only candidates selected for an interview will be notified.

Union Observer

Internal applicants may request a Union Observer. Such requests should be made through the People & Culture department ([e-mail]) at the time of application.

Justice Institute of British Columbia believes in creating accessible programming, workplaces and spaces that reflect the community we serve. Our desire is to continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees and students and where everyone feels empowered to share their experiences and ideas.

We encourage applications from members of groups that have been marginalized on any grounds named under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or a person of Indigenous ancestry.

We thank all applicants for their interest in employment with JIBC. Only those selected for an interview will be contacted.