Front Office Supervisor

Marriott Hotels Resorts; Eastern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A hotel franchise is seeking a Front Desk Manager to oversee operations and staff while ensuring alignment with service standards. You will be responsible for achieving departmental budgets, monitoring performance, and training employees. Ideal candidates will have at least one year of experience in a similar role and strong interpersonal skills. Flexibility to work various shifts is required. This position offers full-time employment in Kingston, Ontario.

Qualifications

• Completion of secondary school diploma plus additional post-secondary courses in a related area.
• Minimum 1-year front desk experience.
• Excellent interpersonal and employee relations skills.

Responsibilities

• Assist in achieving the departmental budgets for the Front Desk.
• Monitor employee performance and service delivery.
• Promote the hotel's guest loyalty program.

Skills

Interpersonal skills

Problem-solving

Flexibility

Communication

Teamwork

Education

Secondary school diploma plus post-secondary courses

Job description

Description

This hotel is owned and operated by an independent franchisee Diamond Hotels Management Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Responsibilities

• Assist in achieving the departmental budgets for the Front Desk
• Monitor employee performance and service delivery to ensure it is aligned with Marriott Brand Service Standards and hotel policies. Make recommendations to Manager regarding development, training and corrective action
• Perform all tasks of a Guest Service Representative
• Ensure front desk area is clean and tidy at all times and ensure it is well stocked with stationary, maps, supplies, etc. Order through GSM or AGSM if necessary.
• Ensure D172 report is handled accordingly while on shift
• Foster effective communication with all departments to ensure a positive guest experience as well as to ensure the health & safety of staff and guests
• Maintain information on prices, rates, specials, packages, programs, etc and assist in ensuring all staff are trained in all areas
• Analyze, investigate and resolve guest complaints
• Assist in recruiting and training front desk employees
• Promote & champion the hotel's guest loyalty program
• Act as Manager on Duty when required and handle and solve any problems that may arise in the absence of Hotel senior management.
• Completion and distribution of weekly reports, forecasts, reservations, scheduling and payroll input as required
• Promote teamwork, intercultural competency among team members, quality guest service through education, effective communication and coordination with other departments
• Supports and promotes a culture of equity, diversity, inclusion and ingenuity that respects and incorporates different perspectives in decision making
• The above areas of responsibility are not all inclusive and may be amended from time to time

Qualifications

• Completion of secondary school diploma plus additional post-secondary courses in a related area or equivalent
• Minimum 1-year front desk experience
• Previous supervisory experience preferred
• Must be flexible to work days, evenings, weekends and holidays
• Excellent interpersonal and employee relations skills
• Strong decision making and problem-solving skills
• Ability to work under pressure while maintaining tact and diplomacy
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers and guests
• Possess a high degree of enthusiasm, initiative and professionalism
• This company is an equal opportunity employer.

Required Experience

Manager

Key Skills

ENT, Electronic Security, Access Control System, Accounting & Finance, Cardiac, Food & Beverage

Employment Type

Full-Time

Experience

years

Vacancy

1