front desk clerk, hotel

PHI Hotel Group; Town of Hinton; On-site; CAD 30,000 - 35,000; Full time

Job summary

A hospitality company in Canada is seeking an entry-level Administrative position focused on customer service. Responsibilities include registering guests, managing reservations, and providing information on hotel services. Candidates should possess a secondary school graduation certificate and have 1-2 years of experience in a similar environment. Employment is full-time with no remote work options.

Qualifications

• 1 year to less than 2 years of experience in a hotel or similar environment.

Responsibilities

• Register arriving guests and assign rooms.
• Provide information on hotel facilities and services.
• Process group arrivals and departures.

Skills

Customer service

Communication skills

Teamwork

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages: English

Education: Secondary (high) school graduation certificate

Experience: 1 year to less than 2 years

Work setting: Hotel, motel, resort. Work must be completed at the physical location. No option to work remotely.

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Equal Employment Opportunities

• Support for persons with disabilities: Participates in a government or community program or initiative that supports persons with disabilities.
• Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees.
• Support for youths: Participates in a government or community program or initiative that supports youth employment.
• Support for Veterans: Participates in a government or community program or initiative that supports Veterans; Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace.
• Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people.
• Support for mature workers: Participates in a government or community program or initiative that supports mature workers; Offers phased retirement options that allow mature workers to gradually reduce their workload.
• Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities; Applies hiring policies that discourage discrimination against members of visible minorities.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Hospitality