Front Desk Agent Jasper Alberta Forest Park Hotel

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned resort in the Canadian Rockies is seeking a full-time Front Desk Agent to ensure a welcoming environment for guests. Responsibilities include managing reservations, handling guest inquiries, and providing information on hotel services. The ideal candidate will possess strong communication skills, a neat appearance, and a positive personality. Join a dedicated team and enjoy perks like discounts on hotel stays and access to attractions.

Benefits

Discounts on hotel stays and dining

Free access to attractions

Subsidized mental health resources

Team events

Qualifications

• Previous experience in a receptionist role or related education is preferred.
• Good communication skills are essential.
• Neat appearance and outgoing personality are required.

Responsibilities

• Ensure guests receive the best service possible.
• Process telephone calls and group arrivals/departures.
• Manage room registrations and guest payments.
• Resolve minor guest complaints.
• Provide information on hotel facilities and local attractions.

Skills

Guest service principles

Communication skills

Ability to work within a team

Neat appearance

Outgoing personality

Education

Previous guest-facing/receptionist experience or education

Job description

Front Desk Agent Jasper Alberta Forest Park Hotel

Pursuit Collection, 76 Connaught Dr, Jasper, AB

Salary: $18 an hour
Job type: Seasonal, Full-time

What will be your daily pursuit? Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be? The starting salary for this position is $18.00 per hour.

When does this adventure begin? This is a full-time, year-round position beginning September 22, 2025.

What perks can you expect? Join an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources.

What will you do in this job?

• Front Desk Agents ensure guests receive the best service possible from our properties. They provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay.
• Process telephone calls
• Process group arrivals and departures
• Register arriving guests and assign rooms
• Process guests’ departures, calculate charges and receive payment
• Take, cancel, and change room reservations
• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
• Refer major guest complaints to Hotel Manager or Front Desk Supervisor
• Balance cash and complete balance sheets, cash reports and related forms
• Provide information on hotel facilities and services, and local points of interest
• Arrange services required for guests with special needs
• Provide information regarding room status and special guests to other departments
• Learn the Emergency Response Manual thoroughly
• Learn the Night Audit procedures
• Perform related Front Desk duties as directed by Supervisor

What skills and experience do you need for this job?

• Previous guest-facing / receptionist experience or education an asset
• Neat and clean in appearance and work habits
• Pleasing, outgoing personality
• Knowledge of languages is considered an asset
• Ability to accept direction
• Solid understanding of guest service principles
• Good communication skills
• Knowledge of computers; typing skills an asset; will train
• Ability to work within a team

What will your work environment be like?

Beautiful location in the Canadian Rockies; opportunities to explore scenery and wildlife. Team events, a mix of in-person and remote experiences, and a physically active environment (walking, stair climbing, bending, lifting up to 50 pounds with assistance).

We work as a team and duties may change based on the needs of the team and company.

EEO statement Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you require accommodation during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or visit one of our offices to submit a resume if you do not have access to a computer. Only applicants selected for further consideration will be contacted.