Flight Coordinator

Chartright Air; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading aviation service provider based in Mississauga is seeking a dedicated Client Experience Coordinator to ensure seamless service for private jet clients. You will help manage client interactions, anticipate needs, and coordinate pre-flight logistics while prioritizing safety and operational excellence. Ideal candidates will have experience in customer service and a commitment to delivering high-quality passenger experiences. This role requires excellent communication skills and strong attention to detail, enabling you to thrive in a fast-paced environment.

Benefits

100% company-paid extended health and dental coverage

Generous RRSP/DPSP matching program

Employee discounts through partnerships

Qualifications

• 2+ years of experience in customer service or hospitality, ideally in aviation.
• Strong commitment to hospitality and ensuring a seamless passenger experience.
• Ability to manage competing priorities while balancing safety and client expectations.

Responsibilities

• Ensure client needs are met with professionalism and hospitality.
• Recommend tailored solutions and services to enhance the client’s journey.
• Communicate flight details and operational constraints to clients clearly.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Microsoft Office Suite

Education

Post-secondary diploma or degree in aviation-related studies

Job description

✈️ Who we are

Chartright Air Group is an innovator within the Canadian aviation industry, offering tailored private jet charter, turn‑key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of enthusiastic aviation professionals thrive in a fast‑paced, customer‑driven environment where continuous improvement is encouraged and celebrated.

Why Chartright?

• Make an Impact : Help shape the future of a growing aviation company.
• Be Part of a Winning Team : Work with talented professionals who value collaboration and excellence.
• Drive Change : Contribute to our ongoing transformation and growth, using your unique skills to improve processes and deliver results.
• Grow Your Career : Access opportunities for personal and professional development.
• Competitive Benefits : Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage.
• Employee Perks : We offer a variety of partnerships, offering discounts for employees and their families.
• Plan Ahead : Benefit from our generous RRSP/DPSP matching program.

What You’ll Do

• Care for each client’s experience by ensuring their needs are met with professionalism and hospitality, from confirming details to accommodating special requests
• Recommend tailored solutions and services to enhance the client’s journey, such as ground transportation, catering, or alternative flight options when needed
• Empathize with all stakeholders—including clients, company stakeholders, and third‑party bodies—by understanding their needs and operational constraints to provide insightful and effective solutions
• Anticipate potential challenges, proactively addressing in‑flight issues and coordinating with air traffic control, crew, and service vendors to minimize disruptions
• Manage expectations by clearly communicating flight details, operational constraints, and available options to clients, demonstrating transparency and builds trust
• Support pilots with pre‑flight preparations, securing customs and immigration approvals, landing authorizations, and coordinating logistics
• Monitor flight progress in real time, maintaining communication with flight crews, air traffic controllers, and regulatory agencies
• Keep meticulous records of flight plans, journey logs, and trip itineraries in accordance with Transport Canada regulations
• Prioritize safety, procedures, and team collaboration while making quick, informed decisions in high‑pressure situations

What You Bring

• A post‑secondary diploma or degree—aviation‑related studies are an asset.
• 2+ years of experience in customer service or hospitality, ideally in aviation or a fast‑paced operational environment.
• A strong commitment to hospitality and ensuring a seamless passenger experience.
• Excellent problem‑solving skills—you can anticipate challenges and take initiative to resolve them.
• Exceptional attention to detail with the ability to accurately document and verify critical flight information.
• Strong communication skills, with the ability to clearly relay flight details and coordinate with clients, crew, and vendors.
• Proficiency in Microsoft Office Suite, with the ability to quickly adapt to new software and navigate updates independently.
• Ability to manage competing priorities while balancing safety, operational needs, and client expectations.
• Familiarity with business aviation, airport operations, and time zone differences.

Hours of Work

Work hours will be on rotational 12‑hour shifts in a 554 scheme that includes morning, afternoon and night shifts.

We will consider an equivalent combination of education and experience.

Diversity & Inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [e-mail].

Ready to take off with us?

Apply today and help shape the future of aviation. We thank all applicants for their interest. Only those selected for an interview will be contacted.