Field Service Technician

Eaton; North Bay; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading electrical solutions provider in Canada seeks a Field Service Technician to support the Northern Ontario territory. This remote position involves approximately 50% travel, with responsibilities including maintenance and installation of electrical products. The ideal candidate will have a relevant degree or Red Seal certification, one year of relevant experience, and strong customer service skills. Benefits include company vehicle and tools.

Benefits

Company vehicle

Tools provided

Health and Welfare benefits

Retirement benefits

Qualifications

• Minimum one year of experience with UPS or battery technologies.
• Must possess a valid driver's license.
• Willingness to travel to the US for training.

Responsibilities

• Perform emergency and preventive maintenance and installation.
• Provide technical support to customers.
• Act as customer contact for service-related problems.

Skills

Customer focus

Time management

Problem resolution

Communication

Education

University degree or college diploma in Electrical or related discipline

Red Seal (309A) Interprovincial Journeyman Electrician Certification

Tools

Microsoft Office Suite

Job description

Eaton's Electrical Engineering Services & Systems (EESS) - Canada division is currently seeking a Field Service Technician. This position will support the Northern Ontario territory. This is a remote role with approximately 50% travel. Company vehicle, tools, cell phone, laptop, and work boot allowance are provided.

Who we are: We are dedicated to providing top-notch electrical solutions and services to our clients. Our site is a hub of innovation and excellence, where a team of skilled professionals work collaboratively to deliver high-quality services and solutions. Our group specializes in a wide range of electrical services, including system design, installation, maintenance, and troubleshooting. We pride ourselves on our ability to tackle complex electrical challenges and provide reliable solutions that meet the unique needs of our clients.

You will be responsible for servicing uninterruptible power supplies and batteries and other company electronic-based products in a high voltage environment at the customer’s site. The service area is primarily in the Northern Ontario region and will have the Sudbury, ON facility as the local sales office.

Essential Functions Include

• Perform emergency and preventive maintenance and installation on a 24/7 on-call basis with regional responsibility.
• Responsible for performing on-site or in-house servicing and repair of company products.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Serve as customer contact on technical and service-related problems.
• Provide technical support to customers on operational or maintenance aspects of system equipment and serve as the customer contact on technical and service-related problems.

What will make you successful?

The ideal candidate demonstrates strong customer focus and time management skills while handling complex assignments, which require sound judgment and initiative. You excel in resolving problems and making thoughtful recommendations, supported by excellent communication with customers. Your ability to build effective customer relationships is key to driving successful outcomes. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.

Qualifications

Required (Basic) Qualifications:

• University degree or college diploma from an accredited institution in Electrical, Electronics, Engineering Technology or related discipline OR Red Seal (309A) Interprovincial Journeyman Electrician Certification/Ticket
• Minimum one (1) year of experience with UPS (uninterruptable power supplies) OR battery technologies OR electronics
• Must possess a valid driver's license.
• Candidates must reside within 80km of one of the following locations: Sudbury, ON; North Bay, ON; Sault Ste Marie, ON or Timmins, ON to be considered.
• Candidates must be able to work in Canada without corporate sponsorship now and in the future.
• Required to travel to US for product and safety training when necessary

Preferred Qualifications

• Proficiency with Microsoft Office Suite.
• Basic understanding of UPS rectifiers or inverters
• Basic understanding of electrical distribution systems and schemes

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.