Field Logistics Specialist - Bridgeville, PA

Smith+Nephew; Bridgeville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A medical equipment company in Bridgeville is looking for a Field Logistics Specialist to provide logistical support and customer service. Responsibilities include managing the surgical calendar, supervising loaner kits, and communicating with sales representatives. Ideal candidates have a High School Diploma and experience in customer service. The position offers competitive hourly pay and benefits, including health insurance and flexible personal time off.

Benefits

401k Matching Program

Tuition Reimbursement

Flexible Personal Time Off

Medical, Dental, Vision Coverage

Employee Assistance Program

Qualifications

• High School Diploma required.
• Minimum two years college with classes in operations, customer service or distribution desired.
• Medical Device experience is a bonus.

Responsibilities

• Maintain the surgical calendar and locate needed kits.
• Supervise all surgical loaners to ensure timely deliveries.
• Communicate effectively with office staff and customers.

Skills

Customer service

Logistical support

Communication skills

Inventory management

Problem-solving

Education

High School Diploma

Minimum two years college in operations, customer service

Tools

SAP

Microsoft Office Suite

Job description

Overview

Field Logistics Specialist - Bridgeville, PA

Join to apply for the Field Logistics Specialist - Bridgeville, PA role at Smith+Nephew

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The OSC Specialist is an on-site member of the Logistics Team. This person will provide logistical support and customer service to our Sales Representatives that will differentiate Smith & Nephew from their competitors. The OSC Specialist will focus on locating instrument and implant requests from the sales reps for each case, restocking and maintaining inventory levels, run reports, supervise surgery loaner kits in the field, and be able to quickly think on your feet when emergency needs emerge. Quickly learning company products, operating systems and procedures is critical.

Responsibilities

• Maintain the surgical calendar, identify surgical needs, and locate needed kits, either from the office or field.
• Maintain the office warehouse in an organized way, check out loaner kits in the computer system, receive and restock loaner sets as they arrive back to the warehouse.
• Supervise all surgical loaners to ensure they arrive on time and are returning on time to prevent late fees.
• Verify with sales reps that all cases are scheduled, and they have everything needed for each case.
• Communicate and coordinate pickup and delivery activity of the mobile OSC for local shipments to the District Office and Sales Representative personnel.
• Plan, schedule, and prioritize local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled.
• Develop and maintain an understanding of existing products and new product introductions (instruments and implants).
• Identify errors and omissions in deliveries / pickups to eliminate redundancy in required stops.
• Communicate effectively and professionally with office staff, sales representatives and all customers calling into the office.
• Field customer complaints and communicate them to management staff.
• Dress in a professional manner as a representative of the company.
• Deliver emergency shipments of loaner kits to the airport to meet flight and surgery schedules.
• Coordinate shipments which may be consolidated with shipments from the Shipping department.
• Always carry a cellular phone to communicate regarding pickups and deliveries.
• Overtime calls will be required to accommodate emergency situations and facilitate changing surgical schedules.
• Perform additional tasks as assigned by supervisor.
• Complete all required HSE training.

Qualifications

• High School Diploma required.
• Minimum two years college with classes in operations, customer service or distribution desired.
• Medical Device experience is a bonus.
• SAP experience preferred.
• Microsoft Office Suite Applications and Analysis Skills
• Candidate must have good oral and written communication skills and the ability to work with customers and company personnel at all levels of the organization and with diverse groups.

You. Unlimited! We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Benefits and Compensation

• Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work / Life Balance: Flexible Personal / Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

The anticipated base compensation range for this position is $26.00 - $28.85 USD hourly. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge / skills, experience, geographical location, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base pay, we provide competitive bonus, discretionary long term incentive plan (senior level roles) and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO (accrual of 12 hours per month to a max of 18 days), 10 paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Medical Equipment Manufacturing