Field Appliance Technician Apprentice - Ottawa

TransGlobal Service; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in Ottawa is seeking a Field Appliance Technician Apprentice to assist with in-home appliance repairs and develop technical skills. The role involves providing outstanding customer service and requires a high school diploma and a valid driver's license. The company offers paid training, benefits after 3 months, and retirement plans. Join us to kickstart your technician career!

Benefits

Paid hands on training

Education reimbursement

Company paid benefits after 3 months

Retirement plans with matching contributions

Company van and uniforms

Qualifications

• Must provide a clean driving abstract.
• Appliance Technician certification or willingness to obtain one required.
• Domestic Appliance or Gas Technician 2 Certification is an asset.

Responsibilities

• Assist senior technicians with in-home appliance repairs.
• Provide courteous and professional service to customers.
• Conduct appliance diagnostics and complete repairs.
• Order parts and manage local inventory.
• Maintain shop tools and vehicles.

Skills

Customer Service skills

Written communication skills

Verbal communication skills

Investigative skills

Analytical skills

Punctuality

Organizational skills

Education

High school diploma or equivalent

Tools

Hand tools

Job description

Is this job for you?

Are you looking to develop a career as a technician? TGS is currently hiring for a Field Appliance Technician Apprentice, and we will train you.

This position is responsible for being the face of Trans Global Service, demonstrating enthusiasm while ensuring the highest level of customer satisfaction!

Responsibilities

• Assist senior technicians with in-home appliance repairs
• Provide customers with courteous and professional in-home servicing of major appliances ensuring adherence to “The Perfect Call”
• Develop skills in conducting appliance diagnostics and complete repairs
• Order parts and ensure inventory supply levels are sufficiently maintained
• Manage local parts inventory including assistance with truck stock
• Provide information to assist customers in obtaining optimum performance of their products
• Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
• Ensure the proper maintenance of shop tools and vehiclesli>
• Adhere to all health and safety, security, building and departmental procedures

Qualifications

• High school diploma or equivalent
• Comfort with hand tools and the ability to learn to read schematics
• Valid driver’s license (must be able to provide a clean driving abstract)
• Outstanding Customer Service skills
• Excellent written and verbal communication skills
• Professional and courteous phone etiquette
• Highly developed technical, investigative, and analytical skills
• Punctuality and dependability a must
• Must be organized and detail oriented
• Appliance Technician certification or willingness to obtain one
• Domestic Appliance or Gas Technician 2 Certification would be considered an asset

Why Trans Global

• Paid hands on training
• Education reimbursement for related courses taken during employment including G3/G and online appliance repair courses
• Company paid benefits after 3 months
• Retirement plans with company matching contributions after 1 year
• Company van and uniforms

Apply now

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]