Family Services Worker

TSA The Salvation Army TSA; Campbell River; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community service organization in Campbell River is seeking a Family Services Intake Worker to assist individuals and families seeking aid. Responsibilities include conducting intake assessments, providing emergency assistance, and maintaining client confidentiality. The ideal candidate should possess a high school diploma, Food Safe Level I, and First Aid Certification. This is a part-time position with a competitive salary range of $22.45 to $22.80 per hour.

Qualifications

• Previous training in Family Service Work an asset.
• Valid Driver's License and clean driver's abstract required.

Responsibilities

• Conduct initial intake assessments including evaluation of client protection issues.
• Provides emergency assistance services or referrals.
• Maintains high level of confidentiality.
• Handles Third Party Client program as per contract obligations.
• Receives and organizes non-monetary donations according to Food Safety regulations.

Skills

Fluent spoken and written English

Good team and interpersonal skills

Good communication and conflict resolution skills

Good working knowledge of Office 365

Able to handle physical demands (lifting up to 20 pounds)

Education

Completion of High School Grade 12 or equivalent

Food Safe Level I

First Aid Certification

Job description

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description

JOB PURPOSE:

The Family Services Intake Worker assists individuals and families who are seeking aid and assistance from or have been referred to the Salvation Army. This may involve providing administration and operational requirements of special programs.

Responsibilities

• Client Services
• Conducts initial intake assessments by appointment (including evaluation of client / family protection issues) determining immediate needs and supports needed by the client.
• Provides emergency assistance services or referrals (i.e. shelter food clothing etc.) in accordance with policy.
• Through exercising empathetic care assists individuals to determine an appropriate and mutually agreed upon goal process; facilitates effective problem-solving behaviors of the client / family.
• Administration
• Maintains a high level of confidentiality.
• Handles Third Party Client program as per contract obligations.
• Keeps accurate client files and statistical records using Link 2 Feed.
• Answers the phone makes appointments and does any necessary paperwork.
• Receives (and / or declines) and sorts / organizes non-monetary donations according to Food Safety regulations
• May have to arrange for discarding of items that are not usable in accordance with policy.
• Maintains a clean and organized workspace including intake office and food storage room
• Communication
• Networks and refers to The Salvation Army government and community social service providers to coordinate resources for the benefit of clients and program when necessary.
• Treats all clients with respect and dignity.
• Program
• May organize special programs.
• Prepares and distributes Hampers for clients.
• May assist in the kitchen and as needed.
• Supervises the Dining room during lunch meal
• May assist clients with services during the lunch meal.
• May assist in pick up of donations.
• Public Relations
• Provides visibility for The Salvation Army by maintaining positive relations within the community through public through Community Network Committees
• Health Safety & Environmental
• Ensure that proper safety precautions and hygiene standards are followed including Universal Precautions.
• Ensures high standards of sanitation and cleanliness are maintained throughout the kitchen washrooms foodbank dining room and food storage areas including removing kitchen & dining room waste.
• Demonstrate a high standard of personal hygiene.
• May be required to ensure that the building is secure and that safety standards are always met or exceeded.
• Participate in monthly workplace inspections.

Qualifications and Education

Completion of High School Grade 12 or equivalent plus specialized courses relating to position an asset.

NOTE : An alternative level of education and experience may be acceptable.

Education / Certifications :

The successful applicant will hold / have :

• Food Safe Level I
• First Aid Certification

Experience

• Previous training in Family Service Work an asset

Required Skills / Knowledge

• Fluent spoken and written English
• Good team and interpersonal skills
• Valid Drivers License and clean drivers abstract.
• Good communication and conflict resolution skills
• Good working knowledge of Office 365 platform
• Able to handle physical demands which include lifting / carrying of items up to 20 pounds.

Preferred Skills / Capabilities

• Mental Health First Aid Naloxone training Link 2 feed training

Successful candidates prior to hiring may be required to provide :

• A clear vulnerable sector screening
• Completion of all required Health and Safety training
• Immunization for Hepatitis B and vaccination against Tuberculosis

Compensation

The target hiring range for this position is $22.45 to $22.80 with a maximum of $23.14.

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

Key Skills

Commercial Property Paralegal,Family Support,FMCG Sales,Admin Support,Adobe Flash

Employment Type: Part-Time

Experience: years

Vacancy: 1

Monthly Salary: 22 - 22