Fairmont Jasper Park Lodge Outlets Director

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading luxury hotel in Canada is seeking an Outlets Director to oversee F&B operations, ensuring exceptional service, financial performance, and team development. The ideal candidate will have over 5 years of experience in a similar role within a luxury hotel environment, demonstrating strong leadership and financial skills. This position offers a vibrant workplace in a stunning natural setting, with numerous opportunities for personal and professional growth.

Benefits

Subsidized staff accommodation

Employee travel program

Comprehensive wellness platform

Discounts for staff activities and events

Qualifications

• Minimum 5 years of progressive F&B leadership experience in a luxury hotel environment.
• Proven experience managing multiple outlets or a complex F&B operation.
• Strong financial acumen with demonstrated ability to manage budgets.

Responsibilities

• Oversee daily operations of F&B outlets ensuring exceptional service.
• Manage outlet budgets and analyze profitability.
• Lead and mentor outlet managers focusing on luxury service culture.

Skills

Leadership

Financial Acumen

Guest Service Skills

Communication Skills

Organizational Skills

Education

Degree or diploma in Hospitality Management

Job description

Fairmont Jasper Park Lodge Outlets Director

Overview

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Responsibilities

• Operational Leadership
  • Oversee daily operations of F&B outlets, ensuring exceptional service and guest satisfaction.
  • Champion Fairmont brand standards, Forbes, and LQA protocols across all service touchpoints.
  • Collaborate with culinary leadership to deliver consistent, innovative, and high-quality menus.
  • Drive consistency in service delivery, ambiance, and colleague engagement.
  • Demonstrate calm, confident leadership in stressful moments, coaching teams to respond with empathy, grace, and professionalism.
• Financial Performance
  • Manage outlet budgets, forecasts, and labor costs to achieve financial targets.
  • Analyze daily revenue, cost of goods, and profitability; implement strategic action plans as needed.
  • Work with Revenue Management and Sales to optimize covers, check averages, and promotional efforts.
• People & Culture
  • Lead, train, mentor, and develop outlet managers and their teams with a focus on luxury service culture.
  • Foster a positive work environment that supports colleague engagement and career growth.
  • Promote health, safety, and hygiene standards in compliance with local regulations and brand policies.
  • Live Fairmont’s Values of Respect, Excellence, Belonging, Empowerment, and Integrity.
• Guest Experience
  • Personally engage with guests to resolve concerns with professionalism and empathy. Ensuring feedback is actioned swiftly and proactively.
  • Serve as the escalation point for high-touch or emotionally charged guest concerns within the dining outlets, lounges, and in-room dining.
  • Lead the implementation of service recovery standards and empower teams to handle guest concerns effectively.
  • Monitor guest feedback platforms (e.g., TrustYou) and drive service improvement initiatives.
• Innovation & Brand Positioning
  • Collaborate with Marketing and PR on outlet activations, events, and seasonal offerings.
  • Stay abreast of industry trends and competitive benchmarks to maintain Fairmont’s leadership in luxury dining.
  • Continuously seek opportunities to innovate the guest experience and outlet programming.

Qualifications

• Minimum 5 years of progressive F&B leadership experience in a luxury hotel environment.
• Proven experience managing multiple outlets or a complex F&B operation.
• Strong financial acumen with demonstrated ability to manage budgets and control costs.
• Inspirational leadership style with a passion for colleague development and mentorship.
• Excellent communication, organizational, and guest service skills.
• Deep understanding of Forbes and LQA service standards.
• Degree or diploma in Hospitality Management or related field preferred.

Benefits

• Subsidized staff accommodation; assistance provided.
• One complimentary meal per shift in our staff cafeteria.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability).
• Comprehensive wellness platform for employee mental health and wellbeing support.
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course.
• Automatic added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events.
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor.

Additional Information

• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Accommodations during application: We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]