Ecommerce Operations Manager

lululemon; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading athletic apparel company located in Metro Vancouver is seeking an eCommerce Operations professional. This role involves executing operations for North American digital properties, managing vendor relationships, and ensuring effective cross-functional collaboration. The ideal candidate will possess a Bachelor's degree and 4–7 years of related experience. A hybrid work environment promotes in-person collaboration and offers extensive benefits, including health and dental plans, paid time off, and development opportunities.

Benefits

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Extensive catalog of development course offerings

People networks, mentorship programs, and leadership series

Qualifications

• 4–7 years in ecommerce, digital operations, or related field.
• Experience in vendor management and cross-functional project leadership.

Responsibilities

• Execute daily publishing, catalog, and campaign launches.
• Manage vendor relationships and resolve issues.
• Track and report metrics on operational health, risks, and dependencies.
• Implement new tools, workflows, and processes.

Skills

Ecommerce experience

Vendor management

Cross-functional project leadership

Education

Bachelor’s degree in Business, Operations, Technology, or related field

Master’s degree preferred

Job description

About This Team

The NA Ecommerce Operations team is a committed, hardworking, fun-loving team that works in partnership with a variety of cross functional partners to execute eCommerce strategies across North American digital properties including lululemon.com and the mobile app. We are operational owners of the eCommerce business that may include content and product merchandising and the guest experience. We are solution-oriented, always keeping our cross functional partner’s priorities and the guest’s experience in mind

Core Responsibilities

• Operational Planning – 60%: Execute daily publishing, catalog, and campaign launches
• Operational Planning – 60%: Manage vendor relationships and resolve issues
• Operational Planning – 60%: Track and report metrics on operational health, risks, and dependencies
• Operational Planning – 60%: Implement new tools, workflows, and processes
• Strategic Support – 40%: Build business cases and resource plans with Sr. Manager
• Strategic Support – 40%: Align stakeholders on long-term priorities
• Strategic Support – 40%: Represent Operations in enterprise/global initiatives
• Strategic Support – 40%: Define key metrics to measure operational effectiveness
• Strategic Support – 40%: Drive automation, technology, and process improvements

Qualifications

• Bachelor’s degree in Business, Operations, Technology, or related field (Master’s preferred)
• 4–7 years in ecommerce, digital operations, or related field
• Experience in vendor management and cross-functional project leadership

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Authorization to work in Canada is required for this role.

Compensation And Benefits Package

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Workplace Arrangement

Hybrid In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.