Donor Centre Supervisor

Canadian Blood Services; Saint John; On-site; CAD 80,000 - 101,000; Full time

Job summary

A healthcare organization is seeking a Temporary full-time Donor Centre Supervisor in Saint John, New Brunswick. This role involves overseeing Donor Centre staff, ensuring clinic operations run smoothly, and maintaining high standards of service and compliance. Candidates should possess a post-secondary education in health sciences, strong leadership skills, and a commitment to customer service. This position offers opportunities for professional development and performance rewards, making it an exciting chance to contribute significantly to community health.

Benefits

Pay in lieu of vacation

Performance award opportunity

Employee discounts

Wellness programs

Professional advancement opportunities

Qualifications

• Minimum of 3 years of supervisory experience preferred.
• Knowledge in blood collection and quality improvement.
• Excellent written and oral communication skills in English.

Responsibilities

• Manage all Donor Centre staff and volunteers.
• Ensure optimal clinic flow and compliance with policies.
• Interview, hire, and perform performance management.

Skills

Customer service skills

Leadership skills

Interpersonal and communication skills

Problem-solving skills

Education

Post-secondary education in health sciences

Job description

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Job category: Supervisory and management
Job posting ID: 8130

Employment status: Temporary full-time
Position's anticipated start date:2026-01-12
Position's anticipated end date:2026-07-31

Classification: PTS
Salary/Rate of pay: $80,786 - $ 100,983

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Temporary full-time Donor Centre Supervisor to join our dynamic Collections Operations East team in Saint John, New Brunswick.

The Collections Operations East team is responsible for supporting Canadian Blood Services by managing the planning, preparation, implementation, and evaluation of assigned Centres and for controlling all collection activities and resources at those Centres.

In this role, you will manage all Donor Centre staff and volunteers involved in permanent Centre events, attend and support Donor Centre events and mobile events for New Brunswick, and have full accountability for a group of assigned direct reports.

• Utilizing your excellent customer service skills, you will ensure optimal clinic flow, a high level of service, and compliance with Canadian Blood Services policies and procedures, including those related to health and safety.
• Leveraging your superb leadership skills, you will ensure staff performs duties in an effective, efficient, and professional manner.
• Utilizing your superior interpersonal and communication skills, you will interview, hire, and complete all aspects of performance management, including progressive discipline as required.
• Drawing on your knowledge and experience, you will ensure each Centre is planned, organized, and managed to provide safe, efficient, and cost-effective blood collection.
• With your ability to work effectively, you will ensure the needs of the donor, volunteer, and the public are met.
• Utilizing your proven success in leading a collaborative team, you will provide timely communication to staff, prompt follow-up for donor and staff concerns, and respond to on-site media inquiries.

Desired education and skills

• Successful completion of post-secondary level education in a relevant health sciences discipline from a recognized academic institution.
• Proven leadership ability is essential, and a minimum of 3 years of supervisory experience is preferred.
• You will have sound knowledge and previous experience in blood collection, regulatory, and continuous quality improvement environments.
• Experience in platelet apheresis and autologous programs would be considered an asset.
• Excellent interpersonal and communication skills, both oral and written in English, are essential. French language skills are an asset.
• Demonstrated effective problem-solving skills and the ability to take initiative.
• Possess a leadership skillset to build teams and have a passion for achieving results and a commitment to customer service excellence.

What we offer you

• Pay in lieu of vacation.
• Pay in lieu of benefits.
• Up to 6% performance award opportunity.
• Employee discounts, wellness programs and professional advancement opportunities.

What you can expect

• Must possess a valid driver’s license and have access to a vehicle for travel to clinic locations.
• Availability to travel regularly around New Brunswick to support mobile clinics.
• Availability to work variable shifts - days, evenings, and weekends.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Applicants who require accommodation should discuss their needs with us.