Donations Volunteer

Kelowna Women's Shelter; Kelowna; On-site; Full time

Job summary

A local non-profit organization in Kelowna seeks volunteers for the Donations Role at the KWS Thrift Store. This role requires strong customer service skills, physical stamina, and the ability to work collaboratively. Volunteers should commit to at least 2-hour shifts during donation hours. Join us to make a difference in the community!

Qualifications

• Must be 18 yrs or older.
• Ability to work during daytime donation hours between 10am-2pm.
• Ability to lift awkward heavy or bulky items and climb stairs.
• Reliability and commitment to scheduled shifts.

Responsibilities

• Greet donors warmly and professionally.
• Sort donations by category and inspect items for resale value.
• Track incoming donations and assist in organizing storage areas.

Skills

Fundraising

Communication skills

Physical Stamina

Team Collaboration

Time Management

Job description

Overview

Donations Volunteer

KWS Thrift Store & Community Space is looking for new volunteers that are fantastic team players for our new Donations Role! The KWS Thrift Store is an integral part of the Kelowna Womens Shelter organization and this is an important role in the function of our new store. We are looking for several volunteers that can commit to one or more weekly 4-hour shifts. Our donation days are Monday Wednesday and Fridays from 10:00am to 2:00pm. If the details below sound like a good fit for you please fill out the attached interest form or send your resume and expression of interest to

We can wait to hear from you!

Details for the Donations Volunteer Role

Responsibilities

1. 1. Customer Service Skills
   • Greet donors warmly and professionally.
   • Provide information about donation policies.
   • Handle donor inquiries and complaints with courtesy.
2. 2. Physical Stamina
   • Lift carry and move donated items (often heavy or bulky).
   • Stand for extended periods
   • Ability to navigate stairs and uneven surfaces in all weather conditions
3. 3. Organization & Sorting
   • Sort donations by category (clothing electronics books etc.).
   • Identify items suitable for resale vs. recycling or disposal.
4. 4. Attention to Detail
   • Inspect items for damage cleanliness and resale value.
   • Ensure safety standards are met (e.g. no recalled or hazardous items).
5. 5. Inventory Management
   • Track incoming donations.
   • Assist in organizing storage areas and maintaining inventory flow.
6. 6. Team Collaboration
   • Work closely with store staff and volunteers.
   • Communicate effectively to coordinate donation intake and processing.

Key Competencies

1. 1. Communication
   • Clear verbal communication with donors and team members.
   • Ability to explain policies and procedures effectively.
   • Ability to work in pairs while receiving donations.
2. 2. Time Management
   • Prioritize tasks during busy donation periods.
   • Maintain efficiency without compromising quality.
3. 3. Problem-Solving
   • Handle unexpected situations (e.g. inappropriate donations).
   • Adapt to changing donation volumes and staffing levels.
4. 4. Integrity & Reliability
   • Trustworthy in handling donated goods.
   • Dependable attendance and punctuality.
5. 5. Safety Awareness
   • Follow safety protocols for lifting and handling items.
   • Maintain a clean and hazard-free donation area.

Role Requirements

1. Must be 18 yrs or older
2. Ability to work during daytime donation hours between 10am-2pm
3. Ability to lift awkward heavy or bulky items and climb stairs
4. Ability to work indoor and outdoor conditions
5. Ability to work a minimum 2-hour shift
6. Reliability and commitment to scheduled shifts

Please visit our careers page to see more job opportunities.

Key Skills

• Fundraising
• Communication skills
• Physical Examinations
• Hospice Care
• Workers' Compensation Law
• Computer Literacy
• Grant Writing
• Music Therapy
• Memory Care
• Public Speaking
• Volunteer Management
• Writing Skills

Employment Type : Volunteer

Experience : years

Vacancy : 1