Director, User Experience (UX) and Design

Canada Post; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading national postal service in Toronto seeks a Director of User Experience (UX) and Design. The role involves leading user experience design for digital products and managing a skilled UX team. Candidates should have extensive experience in UX roles and a strong background in user-centered design. This position promises to foster impactful digital solutions and drive business growth.

Qualifications

• 7+ years' experience in UX or CX roles.
• 3+ years of people management experience.
• Expertise in data-informed product design decisions.

Responsibilities

• Lead and mentor a team of UX professionals.
• Collaborate with stakeholders to design digital functionality.
• Oversee functionality of digital applications.

Skills

User-centered design

Leadership

Team management

Communication skills

Education

Post-secondary degree in Design or HCI

Job description

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Director, User Experience (UX) and Design

Location:

Toronto, ON, CA

Job Requisition Id: 193925
Business Function: CCMO Integration
Primary City: Toronto
Province:Ont. - GTA
Employment Type: Full-Time
Employment Status:Permanent
Language Requirement: English Essential
Employee Class and Level:
Number of Vacancies 1
Job Closing Date (YYYY-MM-DD): 2025-09-05

JOB DESCRIPTION

The Director leads the user experience (UX) design for all customer-facing digital experiences, ensuring the delivery of high quality and impactful digital design solutions, whilst delivering Design Thinking across the organization. Develops the vision and process for user experience from concept to completion and acts as functional “owner” of the website and any digital interface and mobile applications. Works with the Product and Technology to create digital experiences which provide customers access to Canada Post’s products and services and drive business growth.

JOB RESPONSIBILITIES

Below are the main job requirements and responsibilities for the Director, Design and User Experience.

• Leads, manages and mentors a team of user experience (UX) professionals through major design projects as well as maintaining a foundational UX practice.
• Collaborates closely with stakeholders such as Marketing, Communications, Technology, and Product Management to design and develop new digital functionality from a user experience perspective, increasing business growth through improved customer experience and value.
• Works with the Product and Technology teams to build prototypes for digital applications that translate the strategy and vision into a functional user experience.
• Oversees the functionality and relevance of all customer-facing digital applications including the corporate website, mobile applications, and shipping and mailing tools. Ensures the day-to-day content on the site matches tone and engages the end user.
• Leads the design and build of user experience guidelines and policies and ensures they are applied consistently.
• Oversees UX research, and provides analysis and reporting of research insights to key stakeholders. Recommends and implements improvements.
• Acts as expert internal consultant and advocate for the value of UX. Builds awareness and understanding within the business to increase the benefits and drive further revenue growth.
• Accountable for effective budgeting, responsible for performance management and team engagement, responsible for setting standards, development, implementation and monitoring of process improvement, promote training and education at all levels, lead projects beyond the scope of the team.

QUALIFICATIONS

Education

• Post-secondary degree in Design, HCI (human computer Interaction), OR other related discipline, or equivalent practical experience.

Experience

• 7+ years’ experience of demonstrated experience in UX or CX roles
• 3+ years of people management and leadership experience
• 3+ years of experience managing team budgets and targets
• Expertise in user-centered design, with a portfolio demonstrating a history of impactful, data-informed product design decisions
• Experience leading and operating in a fast paced, dynamic environment.

Other Candidate Requirements

• Breadth across UX disciplines including design, content, research, and front-end development.
• Experience working closely with Product and Technology; ability to represent and stand up for the UX function when working across disciplines.
• Expert ability in defining a design vision and bringing it to life by leading UX leaders and their teams. Ability not only to articulate a strategic vision but also have the capacity to roll-up the sleeves and design if required.
• A track record of success designing innovative solutions for complex workflows for B2C or B2B products.
• Experience hiring, leading and developing a large user experience team.
• Proven success marrying long-term quality and short-term impact.
• Solid experience guiding or managing user research and usability testing.
• Highly organized, strong attention to detail, excellent verbal and written communication skills.

Canada Post’s values and behaviours

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website .

All qualified candidates will be considered however preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Accessibility

Canada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal opportunity, where diversity is valued and celebrated and where we work together to remove barriers and promote accessibility. If you are contacted regarding a job opportunity, please advise if you require an accommodation. All information received in relation to accommodation will be kept confidential.

Employment Equity

Canada Post is committed to creating a safe workplace that embraces and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Information on our Equity, diversity & inclusion national strategy and our Indigenous reconciliation strategy can be found at the following links:

A conflict of interest is when an employee’s interests (personal, financial or business) or relationships (family or close personal relationships) interfere, or appear to interfere, with the interests of Canada Post. To know if a conflict exists, please refer to the Canada Post's code of conduct.