Director of Operations

PRI Technology; Richmond Hill; On-site; CAD 80,000 - 100,000; Full time

Job summary

A property management firm in York Region is seeking a Director of Operations to oversee the day-to-day operations of real estate properties. The role requires strong leadership skills, a minimum of ten years in property management, and a thorough understanding of financial management. Responsibilities include hiring, training, and ensuring occupancy rates while collaborating with various stakeholders. A focus on customer feedback and effective communication is essential.

Qualifications

• Minimum of ten years of experience in property management or general people management required.
• Ability to manage competing priorities and work methodically.
• Possession of a valid state-issued driver’s license and a safe driving record are required.

Responsibilities

• Interview, hire, onboard, and develop talented candidates.
• Mentor, instruct, or coach others to improve their performance.
• Communicate clearly and effectively through written and verbal means.
• Manage priorities and use feedback to improve team performance.
• Ensure that operational metrics are achieved in accordance with business agreements.

Skills

Effective communication

Prioritization skills

Customer-oriented approach

Attention to detail

Results driven

Education

Associate’s or Bachelor's degree

Tools

Microsoft Office

Job description

Overview

A Director of Operations is responsible for the day-to-day operations of real estate properties. They usually work directly with tenants to resolve issues, show properties, and take care of administrative duties around the office.

Responsibilities

• Interview, hire, onboard, and develop talented candidates that will allow the property to achieve goals.
• Mentor, instruct, or coach others to improve their performance.
• Manage priorities, use feedback to improve team performance, remove obstacles, and resolve conflicts; recognize progress toward goals and build relationships of trust.
• Communicate clearly and effectively through written and verbal means.
• Seek out and absorb all forms of customer feedback and demonstrate a commitment to caring by utilizing customer feedback to drive future decisions.
• Collaborate relentlessly with all stakeholders, including Installation Commands, Housing Partners, local communities, and functional departments across the organization to achieve company and installation goals.
• Responsible for achieving budgeted occupancy and setting/implementing marketing strategy; oversee leasing/prospect management.
• Responsible for the property’s adherence to policies by being the first line of assurance and providing feedback to team members on areas of opportunity to improve.
• Ensure that operational metrics are achieved in accordance with business agreements.
• Responsible for developing the annual budget and achieving the monthly financial targets.
• Accountable for financial management of the property, including, but not limited to, annual budgets, monthly/quarterly financial reports, and monitoring expenditures.
• When applicable, responsible for processing various financial tasks to include payables and receivables.
• Responsible for setting business priorities and overseeing maintenance performance.
• Collaborate with the Facility Manager on outstanding maintenance issues, identify recurring maintenance problems, and develop proactive solutions.
• Ensure that maintenance metrics are achieved in accordance with business agreements.
• Support the Project Development team as requested for service partner data calls, meetings, schedules, and visits.

Qualifications

• An associate’s or Bachelor's degree is preferred.
• Minimum of ten (10) years of experience in property management, low income NYCHA, HUD, HPD, REAC, or general people management required.
• Ability to communicate effectively and speak and write with ease, clarity, and impact.
• Ability to manage competing priorities.
• Ability to partner with others to achieve results.
• Knowledge of Microsoft Office is required.
• Customer oriented.
• Rigorous and meticulous attention to detail.
• Results driven.
• Ability to work and think in a methodical way.
• Ability to listen attentively and be empathetic.
• Possession of a valid state-issued driver’s license and a safe driving record are required.