Director of Operations

Explorers’ Edge; MacTier; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading resort company in MacTier, Ontario, is seeking a Director of Operations to lead golf course operations and ensure alignment with business objectives. The ideal candidate should have over 7 years of management experience, particularly in golf or resort operations, alongside strong sales and training skills. This full-time position offers a dynamic role focusing on enhancing member relations and financial success.

Qualifications

• 7+ years of relevant management/leadership experience.
• Experience in golf club/resort operations is mandatory.
• Demonstrated time management and communication skills.

Responsibilities

• Identify, hire and develop key management employees.
• Manage performance of department managers at the resort.
• Champion Member and guest relations initiatives.

Skills

7+ years of relevant management/leadership experience

Knowledge of golf club/resort operations

Strong training & coaching skills

Expert Member and guest service skills

Proven track record of sales success

Time management and organization skills

Education

College/University Diploma in a related field

Job description

Rocky Crest Golf Resort is hiring!

DIRECTOR OF OPERATIONS

SCOPE OF POSITION

Reporting to the General Manager, the Director of Operations is responsible for providing effective leadership at the resort but will focus on the golf course operations. Specifically, they will make certain that all employees are aligned with both the club and ClubLink’s business objectives and in so doing ensure that the club’s financial, member service and employee engagement targets are met.

JOB RESPONSIBILITIES

Leadership

• Identify, hire and develop key management employees, ensuring that they receive the proper training/instruction in order to maximize their effectiveness in their day-to-day activities.
• Manage the performance of each of the department managers at the resort, including golf operations, setting clear expectations, providing regular feedback and ongoing coaching in an appropriate manner.
• Ensure professional development opportunities are made available to the management team and their staff.

Sales and Financial Management

• Proactively manage club budget including the labour and expense budgets, ensuring that Member and guest service expectations and overall company goals are being met.
• Actively seek incremental sources of revenue through banquets and events, increasing merchandise sales and maximizing the tee sheet.
• Actively seek new Membership opportunities with guests and other potential prospects.
• Assist in the development of club capital budgets, overseeing that all projects are carried out properly and within budget.
• Accountable for all purchasing at the club.

Member Relations

• Champion all Member and guest relations initiatives and act as the main point of contact at the resort relative to Member or guest issues and concerns.
• Develop and maintain positive relationships with individual Members and Member groups, proactively seeking ways to improve member and guest satisfaction.

QUALIFICATIONS & TECHNICAL SKILLS

• 7+ years of relevant management/leadership experience.
• Experience/knowledge of golf club / resort operations including knowledge of turf, clubhouse and golf operations in a private or semi-private property is mandatory.
• College/University Diploma in a related field.
• Demonstrated time management, organization and oral and written communication skills within a multi-unit operation.
• Proven track record of sales and sales leadership success, preferably within the golf industry, and a passion for sales and marketing.
• Strong training & coaching skills.
• Well-developed strategic planning skills and even stronger execution skills a must.
• The ability to manage multiple and competing tasks/priorities.
• Proven experience understanding and analyzing budgets.
• Expert Member and guest service skills.
• A history of innovation and a dedication to personal improvement.

This is a Full-Time, Permanent Position.

ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact [e-mail] if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.

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The job description(s) presented in this posting are solely that of the employer. Explorers’ Edge is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.