Director of Operations

Prime Management Group; London; On-site; CAD 90,000 - 120,000; Full time

Job summary

A non-profit organization is seeking a Director of Operations to lead multi-site warehousing and logistics efforts in Southwestern Ontario. The ideal candidate will have proven experience in logistics management and expertise in process improvement. Responsibilities include overseeing operations, driving efficiencies, and ensuring compliance. This role offers significant impact on community employment and sustainability efforts.

Qualifications

• Proven experience in multi-site logistics, warehousing, or 3PL.
• Strong background in operational improvement methodologies.
• Collaborative and inclusive leadership style.

Responsibilities

• Provide leadership across multiple warehouses and logistics operations.
• Drive operational excellence through Lean practices.
• Ensure compliance with health & safety regulations.

Skills

Multi-site logistics management

Process engineering

ERP implementation

Budget management

Problem-solving

Leadership

Job description

Goodwill Industries, Ontario Great Lakes (Goodwill) is embarking on a period of unprecedented growth, and we are seeking an exceptional leader to join our team as Director of Operations. This is a unique opportunity to shape the future of our logistics, warehousing, and recycling operations, ensuring that our mission—changing lives and communities through the power of work—continues to thrive.

Prime Management Group Inc. is proud to be partnering with Goodwill in this critical search. Reporting directly to the Vice President, Operations and Sustainability, the Director of Operations will oversee multi-site warehousing and logistics operations across Southwestern Ontario (London, Chatham, Hamilton-Halton). With more than 400,000 sq. ft. of facilities, a transportation fleet, and multiple distribution centres, this strategic role is central to Goodwill’s ability to maximize donations, reduce landfill, and increase employment opportunities in our communities.

Key Responsibilities

• Provide visionary leadership across multiple warehouses, distribution centres, and logistics operations.
• Drive operational excellence through Lean, Six Sigma, and continuous improvement practices.
• Lead and support management teams overseeing warehouse operations, transportation, and recycling/sorting facilities.
• Spearhead ERP and technology implementation to modernize and streamline processes.
• Establish, track, and deliver against KPIs, budgets, and cost efficiencies (current operational base ~$10M).
• Lead negotiations with carriers, vendors, and waste management partners.
• Ensure compliance with health & safety regulations, creating a culture of accountability and safety.

Candidate Profile

• Proven experience in multi-site logistics, warehousing, or 3PL environments.
• Strong background in process engineering and operational improvement (Lean, 5S, Six Sigma).
• Track record of successfully implementing ERP and routing systems.
• Expertise in budget management and KPI accountability.
• Ability to thrive in both unionized and non-union settings.
• Strong problem-solving, decision-making, and change-management skills.
• A collaborative, inclusive leadership style that aligns with Goodwill’s ICARE values (Inclusion, Compassion, Aspiring Workforce, Respect, Empathy).

Why Join Goodwill?

This is more than an operations role—it is a chance to make a profound impact. At Goodwill, your leadership will help us:

• Expand our regional impact with new facilities and services.
• Increase sustainability by reducing landfill and maximizing recycling.
• Create meaningful work opportunities for people facing barriers to employment.

With future opportunities to advance into executive leadership, including VP-level positions, this is a career-defining opportunity for the right candidate.

How to Apply

Prime Management Group Inc. is pleased to be managing this search in partnership with Goodwill. To express your interest in this opportunity, please submit your resume and cover letter in confidence.

For additional information or to confidentially nominate a candidate, please contact:

Colleen Young – [e-mail]

Kimberley Chesney – [e-mail] | 519-672-7710

Prime Management Group Inc. is an Executive Search & Recruitment + HR Consulting firm serving Southwestern Ontario and beyond. Our process ensures confidentiality while upholding equity, diversity, and inclusion. We welcome applicants from diverse backgrounds and experiences. PMG1