Directeur de compte / Client Manager

GFT Technologies; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

GFT Technologies recherche un Client Manager pour gérer les relations avec les clients, identifier de nouvelles opportunités et garantir une prestation de services de haute qualité. Ce rôle implique une collaboration efficace avec les équipes internes et la gestion des attentes des clients. Les candidats doivent avoir d'excellentes compétences en communication et une expérience dans le secteur de l'assurance ou du conseil.

Benefits

Six semaines de vacances

35h/semaine avec options de télétravail

Activités sociales et sportives diversifiées

Plan d'assurance individuel ou familial généreux

Qualifications

• Expérience prouvée dans un rôle similaire, idéalement dans les secteurs de l'assurance ou du conseil.
• Fluent en français et anglais requis.

Responsibilities

• Gérer les relations avec les clients pour stimuler la satisfaction.
• Identifier et qualifier les nouvelles opportunités commerciales.
• Assurer la livraison de services de haute qualité adaptés aux besoins des clients.

Skills

Compétences interpersonnelles

Communication

Collaboration

Job description

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Advantages :

Certified as one of the Best Workplaces in Quebec since 2023, GFT is shaping the future of digital business. We are recognized as leaders in transformation with a passion for technology and innovation. We provide sustainable solutions through IT engineering and technology consulting. We are over 12,000 solution-oriented technology professionals across 20 countries. In Canada, we have offices in Toronto, Quebec City, and Montreal.

We are currently looking for a Client Manager who will play a key role in managing client relationships, identifying business opportunities, and ensuring high-quality service tailored to client needs.

Mission

The Client Manager plays a key role in managing client relationships, identifying business opportunities, and ensuring the delivery of high-quality services tailored to clients’ needs.

Key Responsibilities :

• Build and maintain strong client relationships to drive satisfaction and loyalty;
• Identify and qualify new business opportunities within the insurance domain;
• Collaborate with internal teams to ensure client expectations are met and exceeded;
• Act as the main point of contact for escalations and proactively address client concerns;
• Contribute to the development and execution of strategic plans aligned with CU Insurance Québec’s objectives;
• Collaborate with the Delivery Manager (DM) to ensure client expectations are met;
• Manage escalations between internal teams and clients.

Desired Profile :

• Strong interpersonal and communication skills;
• Proven experience in a similar role, ideally within the insurance or consulting industries;
• Ability to collaborate effectively with internal and external stakeholders;
• Fluency in French and English is required.
• Competitive compensation package with performance-based bonuses;
• Professional development opportunities within a collaborative and innovative environment;
• Participation in high-impact projects in the insurance sector.

Why Join the team?

Caring, Committed, Collaborative, Courageous, Creative are our core values. We are looking for people who know what they are doing and are motivated to bring a positive attitude to the GFT Group.

This position offers a wonderful opportunity to truly engage and get involved in a dynamic and competent team.

What We Offer :

• Six weeks of vacation for all;
• 35h / week and full-time or hybrid telework according to your needs;
• Diversified social & sports activities;
• Generous individual or family insurance plan.

Diversity & Inclusion : #MakeyourMark

Diversity is the key to a successful company. At GFT, we are committed to cultivating, fostering, and preserving a culture of diversity, equity, and inclusion. We want to work with you because of your skills and talent, regardless of your age, ethnicity, gender identity, or physical ability. We believe that being a diverse and inclusive employer helps us fulfill our social responsibility and make a positive difference.

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