Digital Sales Personal Lines Insurance Broker

Morison Insurance; St. Catharines; On-site; CAD 50,000 - 70,000; Full time

Job summary

A family-owned insurance brokerage in St. Catharines is seeking a Digital Sales Insurance Broker. The role involves selling personal insurance products to warm leads through digital channels. The ideal candidate will have a RIBO license, strong communication skills, and a collaborative mindset. This position offers a competitive salary, comprehensive benefits, and opportunities for professional development in a supportive team environment.

Benefits

Competitive salary

RRSP matching program

Group Benefits Plan

Employee Assistance Program

4 weeks vacation

Paid personal days

Extended Christmas break

Qualifications

• Must hold a RIBO license.
• Strong communication skills for customer-facing conversations.
• Previous customer service or sales experience is required.

Responsibilities

• Respond to incoming personal insurance leads promptly.
• Use the lead management system to track opportunities.
• Provide expert advice and outstanding customer service.

Skills

Strong communication skills

Customer service experience

Sales experience

Relationship building

Ability to manage multiple priorities

Collaborative mindset

Education

RIBO license

Valid G-class driver’s license

Industry designations (CAIB, CIP) are a plus

Tools

CRM systems or lead management platforms

Job description

Overview

Location: St. Catharines, Ontario

Department: Digital Sales

Employment Type: Full-Time, In-Office

About Morison Insurance

We’re a family-owned insurance brokerage with roots dating back to 1895. We offer business, commercial auto, personal home and auto, recreational coverage, and specialized products. We are committed to innovation, exceptional service, and creating an environment where our team can thrive. Our five core values are: Go Beyond, Evolve, Own It, Our Promise, and Unified.

About This Role

As a Digital Sales Insurance Broker, you’ll be responsible for selling personal insurance products to warm leads. You will connect with prospective clients through digital channels, understand their insurance needs, and offer tailored solutions with professionalism and care.

What You\'ll Do

• Respond promptly and professionally to all incoming personal insurance leads
• Use our award-winning lead management system to manage and track opportunities
• Provide potential clients with expert advice and outstanding customer service
• Match client needs with the best insurance solutions available
• Follow established sales procedures and meet sales performance targets
• Adhere to in-house underwriting guidelines and industry compliance standards
• Accurately document all conversations and correspondence with clients and insurers
• Collaborate with teammates to continuously improve the sales process and client experience

What We\'Re Looking For

• RIBO license
• Strong communication skills with confidence in customer-facing conversations
• Previous customer service or sales experience
• Enjoys talking to people and building relationships
• Ability to manage multiple priorities in a fast-paced environment
• Valid G-class driver’s license
• Collaborative mindset with enthusiasm for teamwork
• Industry designations (CAIB, CIP) are a plus
• Experience with CRM systems or lead management platforms is an asset

Work Environment & Schedule

• In-office
• Monday-Friday schedule (8:30am-4:30pm) with early Friday closures during long weekends (May-October)
• Collaborative in-person team environment

Comprehensive Benefits

• Competitive salary with performance-based growth opportunities
• RRSP matching program
• Group Benefits Plan (health, dental, vision coverage)
• Employee Assistance Program for personal and professional support
• 4 weeks vacation
• Paid personal days and extended Christmas break

Professional Development

• Continuing education opportunities and certification support
• Modern technology and collaborative workspaces
• Clear advancement pathways within our expanding organization

Unique Perks

• Full commission on personal home and auto policies
• Regular team social events and company celebrations
• Work with cutting-edge insurance technology and diverse market access

Equal Opportunity

Morison Insurance is an equal opportunity employer committed to creating an inclusive workplace. We provide disability-related accommodations throughout the recruitment process. If you require any accommodations, please contact us at [e-mail] or inform your interviewer during the selection process.