Diagnostic Account Manager – Veterinary Diagnostics

Groom & Associates; Surrey; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading global animal health organization is seeking a Diagnostic Account Manager to manage veterinary diagnostic customers in Interior BC & Fraser Valley. This role requires significant autonomy and involves regular travel. The ideal candidate will have a strong sales background along with hands-on veterinary experience and be capable of providing technical support and training on diagnostic solutions.

Qualifications

• Sales experience required; management experience an asset.
• Strong leadership and consultative selling skills.
• Hands-on clinical or technical background preferred.

Responsibilities

• Manage veterinary practices within the assigned territory.
• Oversee installation and set-up of diagnostic devices.
• Develop and execute a territory plan aligned with business objectives.

Skills

Customer engagement

Sales skills

Technical support

Relationship-building

Education

Post-secondary education in biological sciences, veterinary technology, or business

Tools

Connectivity and software integration

Job description

Job Number: J0725-0478 Job Type: Full Time Job Category: Sales Salary: Open

Diagnostic Account Manager – Veterinary Diagnostics

Diagnostic Account Manager – Veterinary Diagnostics (Field Role)

Full-Time | Interior BC & Fraser Valley (Surrey / Abbotsford / Chilliwack)

• Field role - on the road 4 / 5 days per week including overnight

Our recruitment firm has been engaged by a leading global animal health organization to identify a Diagnostic Account Manager. The successful candidate will manage a defined geography of veterinary diagnostic customers, with a strong emphasis on delivering best-in-class in-clinic lab installations and actively promoting utilization in alignment with clinical guidelines.

This is a field-based role requiring significant autonomy, customer engagement, and travel. The territory covers Interior British Columbia and the Fraser Valley, with the preferred candidate based in Surrey, Abbotsford, or Chilliwack. Regular overnight travel (approx. 50%) is required, with key account support in Prince George.

Key Responsibilities

Territory Management & Customer Engagement

• Manage veterinary practices within the assigned territory through regular on-site and virtual visits.
• Conduct cyclical customer touchpoints to enhance utilization and ensure customer satisfaction.
• Deliver technical support, troubleshooting, and education to optimize use of diagnostic solutions.
• Upsell and cross-sell diagnostic tools while maintaining a customer-first, consultative approach.

Installation, Onboarding & Training

• Oversee installation and set-up of diagnostic devices, including connectivity with routers, network switches, and practice management software.
• Facilitate customer onboarding through pre-install planning, in-clinic training, and ongoing support.
• Deliver comprehensive clinic training sessions on sample preparation (, blood smears, urine), maintenance, and clinical application of diagnostic tools.
• Support adoption of new technologies, including hematology, chemistry, and AI-powered diagnostic platforms.

Territory Operations & Reporting

• Develop and execute a territory plan aligned with business objectives.
• Coordinate resources, schedule calls, book travel, and manage expense reporting.
• Maintain accurate records of customer interactions and provide timely updates to internal teams.
• Operate with a high degree of autonomy, accountable for customer outcomes and regional performance metrics.

Qualifications

• Post-secondary education in biological sciences, veterinary technology, or business.
• Sales experience required; management experience an asset.
• Hands-on clinical or technical background (veterinary technician or equivalent) strongly preferred.
• Strong leadership, relationship-building, and consultative selling skills.
• Excellent organizational, communication, and presentation abilities.
• Knowledge of veterinary hospital operations, including lab and clinical procedures, staff training, and workflow.
• Ability to interpret and communicate scientific / medical information.
• Proficiency with technology, connectivity, and software integration.

Ideal Candidate

We are seeking a unique individual who combines hands-on veterinary or technical expertise with the drive to excel in a sales-driven environment. This role requires someone who is confident, self-motivated, and able to thrive in a large, rural territory with frequent travel.

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