Desktop Support Analyst

Stantec; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global engineering consulting firm is seeking a Desktop Support Analyst in Calgary, Alberta. You will be part of a large IT Team providing dedicated desktop support, configuring hardware, and analyzing end-user issues. The ideal candidate has a technical degree and a minimum of 2 years of experience, alongside excellent communication skills. The role offers competitive salaries and career advancement opportunities.

Benefits

Health, dental, and vision plans

Wellness programs

Tuition reimbursement

Employee stock purchase program

Qualifications

• Minimum of 2 years of relevant experience.
• Classroom training and/or experience with SCCM is an asset.
• Valid drivers’ license required.

Responsibilities

• Configuration/reconfiguration of hardware including workstations and printers.
• Analyze and resolve end-user issues.
• Create and update records of support calls.
• Monitor problem resolution progress.
• Provide excellent client service while managing multiple service requests.

Skills

Microsoft Windows environment

PC hardware knowledge

Troubleshooting skills

Customer relationship skills

Excellent communication skills

Education

Technical degree/diploma/certificate

Tools

SCCM

Microsoft Certification

Job description

Overview

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.

Your Opportunity

Take the first step towards designing your career with Stantec as a Desktop Support Analyst. As a member of a large IT Team, you’ll provide dedicated Desktop support to our local office(s). We offer competitive salaries and opportunities for advancement.

Your Responsibilities

• Configuration/reconfiguration of hardware, including workstations and printers
• Analyze and resolve end-user hardware, software and connectivity issues
• Create and update accurate and consistent records of all calls
• Monitor progress on problem resolution and advise users on status of issue
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
• Provide excellent client service; while managing multiple service requests

Your Capabilities and Credentials

• Competence in a Microsoft Windows environment including Windows 11, MS Office Suite, Anti-Virus software.
• Knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
• Have proven troubleshooting skills.
• Exposure to an ITIL and SOX compliant organization a plus.
• Excellent customer relationship, communications and interpersonal skills.
• Must be able to move, carry and manipulate equipment up to 50 pounds.

Education and Experience

Minimum of 2 years of experience. Technical degree/diploma/certificate in related discipline is required; or equivalent combination of education and experience. Classroom training and or experience with SCCM will be considered an asset. Microsoft Certification in Windows, and/or COMPTIA certification in Hardware will be considered an asset. Position will primarily work in an office setting. There is regular need to travel to other local Stantec office locations. Valid drivers’ license and satisfactory driving record are required.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Benefits and Additional Details

Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.

Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off. Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location: Canada | AB | Calgary

Organization: 1372 IT Services-CA Canada-Calgary AB

Employee Status: Regular

Travel: No

Schedule: Full time

Job Posting: 23/09/2025 12:09:07

Req ID: 1002209