Delivery Lead, ServiceNow — Drive Global IT Excellence

Kyndryl; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global technology services leader is seeking a Delivery Management Lead in Toronto, Ontario. This role is pivotal for fostering strong customer relationships, ensuring high-quality service delivery, and leading cross-functional teams. Candidates should have a bachelor’s degree in IT or related fields and 3-5 years of relevant experience in ServiceNow delivery management. This dynamic position offers significant professional growth opportunities while addressing customers' evolving business needs.

Benefits

Employee learning programs

Well-being benefits

Global collaboration opportunities

Qualifications

• 3–5 years of experience in ServiceNow delivery management, including large-scale implementations.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Partner closely with PMO to align on timelines, governance, and reporting standards.
• Serve as the primary point of contact for senior stakeholders regarding delivery progress.
• Identify opportunities to optimize delivery processes.

Skills

ServiceNow delivery management

ITSM processes

Agile methodologies

Stakeholder management

Cross-functional coordination

Education

Bachelor’s degree in IT, Computer Science, or Software Engineering

Tools

ServiceNow

Job description

A global technology services leader is seeking a Delivery Management Lead in Toronto, Ontario. This role is pivotal for fostering strong customer relationships, ensuring high-quality service delivery, and leading cross-functional teams. Candidates should have a bachelor’s degree in IT or related fields and 3-5 years of relevant experience in ServiceNow delivery management. This dynamic position offers significant professional growth opportunities while addressing customers' evolving business needs.