Customer & Technical Support Consultant - Bilingual

IDEXX; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading veterinary diagnostics company in Metro Vancouver is seeking a Customer Support Representative fluent in both French and English. In this role, you will act as a liaison between customers and laboratories while managing inquiries and ensuring high customer satisfaction. Competitive hourly pay of $20/hr along with health benefits and a bonus structure makes this a compelling opportunity, with the flexibility to work from home.

Benefits

Hourly rate of $20/hr

Eligibility for annual bonus

Comprehensive health, dental, and vision benefits

Supportive and collaborative work culture

Qualifications

• Proven track record of providing exceptional customer service.
• Experience in a technically related field, veterinary practice, laboratory setting, or contact center environment.
• Ability to maintain reliable attendance and work in a quiet environment.

Responsibilities

• Act as the liaison between customers and the employer's laboratories.
• Answer customer questions and resolve issues quickly and effectively.
• Manage a high volume of customer inquiries through various communication methods.

Skills

Fluency in both French and English

Exceptional customer service

Strong computer and technical skills

Education

Associate’s or bachelor’s degree in computer-related or scientific discipline

Job description

Employer Industry: Veterinary Diagnostics

Why consider this job opportunity:

• Hourly rate of $20/hr, based on experience
• Eligible for annual bonus
• Comprehensive health, dental, and vision benefits
• Opportunity to work from home full-time
• Supportive and collaborative work culture that values learning and discovery
• Chance to contribute to the health and well‑being of pets globally

What to Expect (Job Responsibilities):

• Act as the liaison between customers and the employer's laboratories
• Answer customer questions and resolve issues quickly and effectively
• Provide and clarify lab test results and coordinate follow‑up tests on samples
• Assist in coordinating the pickup and delivery of samples
• Manage a high volume of customer inquiries through various communication methods

What is Required (Qualifications):

• Fluency in both French and English
• Proven track record of providing exceptional customer service
• Experience in a technically related field, veterinary practice, laboratory setting, or contact center environment
• Strong computer and technical skills
• Ability to maintain reliable attendance and work in a quiet environment while on the phone for 8 hours a day

How to Stand Out (Preferred Qualifications):

• Associate’s or bachelor’s degree in a computer-related discipline or a scientific discipline (Biology/Chemistry/etc.) or equivalent experience
• Strong problem‑solving skills with attention to detail
• Excellent verbal and written communication skills with strong interpersonal abilities
• Experience in a multi‑tasking environment

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