Customer Success Manager – Chatter by Stingray

Z953; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Join a dynamic team as a Client Success Manager at a leading tech company in Montreal. You will leverage your relationship-building skills to ensure clients maximize the value from our SaaS platform, drive account growth, and contribute to exceptional customer experiences in a vibrant work environment.

Benefits

Share purchase plan

Access to virtual healthcare

Free fitness classes weekly

Free language classes

5@7 and vibrant social events

Qualifications

• 3+ years experience in a client success or account management role.
• Experience preferably in the technology or SaaS industry.
• Proactive approach to addressing client needs.

Responsibilities

• Act as the primary point of contact for Chatter by Stingray clients.
• Onboard new clients and ensure a smooth transition to the platform.
• Conduct regular client meetings to discuss performance and improvements.

Skills

Excellent communication

Interpersonal skills

Analytical skills

Problem-solving

Client relationship management

Education

Bachelor's degree in business, marketing, or a related field

Tools

CRM systems

Data analysis tools

Communication and collaboration tools

Job description

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?

About Chatter by Stingray

Chatter is an Enterprise SaaS solution for retail. We measure and analyze customer experience to drive operational improvements and sales. We are committed to delivering a seamless user experience, world-class support, and exceptional value to our customers.

We are seeking a highly motivated and experienced Client Success Manager to join our growing team. In this role, you will be responsible for nurturing relationships with our clients, ensuring their satisfaction, and driving growth within their accounts.

• Act as the primary point of contact for a portfolio of Chatter by Stingray clients, addressing their needs and concerns
• Develop and maintain strong relationships with clients, understanding their business objectives and ensuring that our platform is meeting their needs
• Onboard new clients, guiding them through the implementation process and ensuring a smooth transition to our platform
• Conduct regular client meetings, including quarterly business reviews, to discuss performance, identify opportunities for improvement, and develop action plans
• Monitor client health, proactively identifying and addressing potential issues before they escalate
• Collaborate with cross-functional teams, including sales, marketing, product, and support, to address client needs and drive account growth
• Advocate for clients internally, providing feedback and insights to help improve our product and service offerings
• Maintain a deep understanding of Chatter by Stingray’s platform and industry best practices, ensuring clients are maximizing the value of our solution
• Achieve and exceed client retention and growth targets
• Bachelor’s degree in business, marketing, or a related field
• 3+ years of experience in a client success, account management, or similar role, preferably in the technology or SaaS industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders
• Strong analytical and problem-solving skills, with a proactive approach to addressing client needs
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
• A passion for customer success and a commitment to delivering exceptional value to clients
• Familiarity with communication and collaboration tools, CRM systems, and data analysis tools
• Willingness to travel as needed for client meetings, conferences, and events

Life at Stingray

• A cool office in Montreal & a h ybrid workpolicy
• Share purchase plan (with a contribution from Stingray)
• Access to virtual healthcare
• Stingray café with breakfasts and snacks offered every day
• Free fitness classes offered weekly
• Access to private nutrition & wellness advising
• Free language classes
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

At Chatter by Stingray, we are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered to succeed. We encourage applications from candidates of all backgrounds and experiences, and are proud to be an equal opportunity employer.

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.

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