Customer Success Lead — SaaS Growth & Team Leadership

Global Relay; Vancouver; On-site; CAD 110,000 - 135,000; Full time

Job summary

A leading technology company in Vancouver is seeking a Customer Success Lead to manage and motivate a team dedicated to customer satisfaction. You will be responsible for driving customer success strategies, enhancing client relationships, and identifying growth opportunities. The ideal candidate has 5+ years of relevant experience, strong leadership qualities, and a proven track record in account management. This position offers competitive compensation and benefits, fostering a culture of creativity and professional growth.

Benefits

Competitive compensation

Comprehensive health benefits

Subsidized meal program

Qualifications

• 5+ years of account management experience, ideally in information technology.
• Previous managerial experience required.
• Ability to assess customer needs and deliver solutions.

Responsibilities

• Drive customer success strategy and manage the customer success team.
• Establish and drive strong customer relationships.
• Identify sales and upsell opportunities for existing customers.

Skills

Account management

Customer relationship management

Leadership

Salesforce CRM

Communication skills

Education

Degree or Diploma in a related field

Tools

Salesforce

Job description

A leading technology company in Vancouver is seeking a Customer Success Lead to manage and motivate a team dedicated to customer satisfaction. You will be responsible for driving customer success strategies, enhancing client relationships, and identifying growth opportunities. The ideal candidate has 5+ years of relevant experience, strong leadership qualities, and a proven track record in account management. This position offers competitive compensation and benefits, fostering a culture of creativity and professional growth.