Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Concentrix; Niagara Falls; Hybrid; Full time

Job summary

Join a forward-thinking global organization as a Customer Service/Technical Support Representative! This role offers a unique opportunity to engage with customers, providing exceptional service and support for various client products. With a strong emphasis on personal and career growth, the company fosters an inclusive culture where diversity is celebrated. You'll receive comprehensive training and support, paving the way for your success in a dynamic environment. If you're passionate about delivering outstanding customer experiences and eager to develop your career, this is the perfect opportunity for you!

Benefits

Starting wage of $19.50/hr

Paid training

Work from home option after 90 days

Employee referral bonus

DailyPay enrollment option

Medical, dental, and vision insurance

Registered Retirement Savings Plan

Paid PTO and holidays

Health and wellness programs

Mentorship programs

Qualifications

• 1 year of customer service experience required.
• Effective communication skills in English, both written and verbal.

Responsibilities

• Interface with customers via calls and web to provide support.
• Clarify customer requirements and resolve issues effectively.

Skills

Customer Service Experience

Effective Communication Skills

Problem-Solving Skills

Multi-tasking

Familiarity with iOS and/or macOS

Eagerness to Learn Technologies

Patience

Education

High School Diploma or GED

Job description

Job Title:

Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)

Title: Customer Service / Technical Support Representative (Hybrid in Niagara Falls)

Location: Niagara Falls, Ontario, Canada

**Candidates must be located within 64 KM (40 miles) from the Niagara Falls site**

JOB DESCRIPTION

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces ,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service /Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service/Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Concentrix Customer Service/Technical Support Representative you'll:

1. Be the point of contact for technical inquiries about hardware, software, or other designated client products.
2. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
3. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
4. Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
5. Prepare complete and accurate work including appropriately notating of accounts as required.
6. Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
7. Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for Concentrix Customer Service/Technical Support Representative role include:

1. Must live within 64 KM from our Niagara Falls location.
2. 1 year of customer service experience or equivalent with a High School diploma or GED.
3. Effective communication skills in English, both written and verbally.
4. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
5. Proficiency in fast-paced multi-tasking with strong problem-solving skills.
6. Eagerness to learn new technologies.
7. Patience in working with customers is second nature for you.
8. The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

1. $19.50/ hr starting wage with career progression up to $20.47/hr
2. Full time, paid classroom and on the job training in our beautiful Niagara Falls location
3. Opportunity to work from home after 90 days with the possibility of being recalled to site at anytime
4. Lucrative employee referral bonus opportunities
5. DailyPay enrollment option to access pay "early," when you want it
6. Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
7. Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
8. Health and wellness programs with trained partners to help promote a healthy you
9. Mentorship programs that support your rewarding career journey
10. A modern, state-of-the-art office setting with advanced technologies and a great team
11. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
12. Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

CAN Niagara Falls - 6840 McLeod Road, Unit 5

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.