Customer Service Representative (Track and Trace)

Quarterback Transportation; Toronto; On-site; CAD 40,000 - 43,000; Full time

Job summary

A leading logistics provider in Toronto is seeking a Customer Service Representative to join their expanding team. The ideal candidate will track customer orders and provide excellent support while managing data and maintaining spreadsheets. Candidates should have at least 2 years of customer service experience and strong communication skills. This fast-paced environment offers a competitive salary, comprehensive benefits, and opportunities for advancement within a dynamic team-oriented culture.

Benefits

Competitive compensation package

Comprehensive benefit package

Opportunities for advancement

Strong team-oriented culture

Game room

Gym membership

Qualifications

• 2+ years customer service experience is preferred.
• Strong command of the English language.
• Excellent computer and typing skills.
• Must have good phone etiquette and be personable over the phone.
• Ability to work in a team environment.

Responsibilities

• Track customer orders.
• Provide excellent customer support.
• Accurately update and maintain spreadsheets.
• Manage data.
• Consistently meet customers' needs.
• Coordinate sales and dispatch.

Skills

Customer service experience

Strong command of English

Computer skills

Phone etiquette

Teamwork

Job description

At Quarterback Transportation we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team.

By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level.

We are looking for an outgoing, determined, and driven Customer Service Representative to join our expanding team!

Who Are We?

Quarterback Transportation is a fast growing freight brokerage and third party logistics provider with offices in Toronto, ON, and Cincinnati, OH. We have been considered one of GROWTH 500’s fastest growing companies for the past five years. We specialize in truckload shipments of dry, specialized, and temperature controlled products across North America. Our team is made up of dynamic, friendly, fun, risk taking people who want to help us continue our growth into the future!

Responsibilities & Duties:

• Track customer orders
• Provide excellent customer support
  
• Accurately update and maintain spreadsheets
  
• Data management
  
• Consistently meet customers’ needs
  
• Sales and dispatch coordination

Qualifications:

• 2+ years customer service experience is preferred
  
• Strong command of the English language
  
• Excellent computer and typing skills
• Must have good phone etiquette and be personable over the phone
• Ability to work in a team environment

Perks of working at Quarterback:

• Competitive compensation package
• Comprehensive benefit package
• Growing, fast-paced company with opportunity for advancement
• Strong team-oriented culture with numerous events organized throughout the year
• Game room
• Gym membership

Hiring Salary Range - $40K to $43K (with bonus)

Quarterback Transportation is an equal opportunity employer committed to diversity and inclusion. Quarterback Transportation will accommodate the needs of applicants with disabilities throughout all stages of the selection process.If you need accommodation during the recruitment process, please advise your Talent Acquisition Representative.