Customer Service Representative - Remote

Tim's Financial; Summerside; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution is seeking dedicated customer support representatives to join their team. This remote position allows you to provide exceptional service from the comfort of your home, earning $21.50 CAD per hour. Applicants should have at least one year of customer-facing experience, strong problem-solving skills, and a willingness to adapt to new technologies. Candidates must be flexible with their schedule, including a minimum of 25 hours each week, with weekend availability required.

Qualifications

• 1+ year of customer-facing experience required.
• Strong problem-solving skills and a passion for innovation.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Provide exceptional customer support in a collaborative team.
• Create valuable interactions rather than transactions.
• Meet performance objectives and productivity targets.

Skills

Customer-facing experience

Problem-solving skills

Adaptability

Innovative thinking

Job description

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements :

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

1+ year of customer-facing experience

Strong problem-solving skills and a passion for innovation

Eagerness to learn and adapt to new technologies

Ability to meet performance objectives and productivity targets

Comfortable with change and excited about growth opportunities