Customer Service Representative - Operations Department

Proline Management Ltd.; Langford; On-site; CAD 40,000 - 50,000; Full time

Job summary

A property management company in Langford is seeking an Operations Coordinator to provide excellent customer service, manage daily reception duties, and assist with property management tasks. This full-time in-office role offers a competitive annual salary ranging from $40,000 to $50,000, along with perks such as paid volunteer days, health benefits, and opportunities for growth. Ideal candidates are organized, patient, and thrive in a dynamic environment. Join a supportive team and make a difference in community management.

Benefits

Paid days off on birthday and job anniversary

4 paid volunteer days off per year

RRSP matching contributions

Health & Dental Benefits

Team socials and parties

Wellness and Social Committees

Employee referral program

Education Funding Program

Opportunities for growth

Qualifications

• Confident, kind, patient, with ability to listen actively.
• Ability to manage a high volume of emails and tasks.
• Thrive in a demanding environment with strong multitasking skills.

Responsibilities

• Daily reception desk duties with fellow Operations Coordinators.
• Manage emergencies calmly and effectively.
• Assist Property Manager with quotes and scheduling.
• Handle high volume of phone and email correspondence.

Skills

Active listening

Problem-solving

Organizational skills

Customer service excellence

Job description

Overview

We are looking for a goal-oriented, motivated & organized customer service professional who has a passion for helping people live and grow together to join our close-knit team.

About Us

A Little About Us

• We are friendly, hardworking, a little weird, and enjoy having fun together.
• We support our clients, communities and each other. We create connections and generate progress through learning, listening, and understanding.
• We are driven by solutions and focus on the positive. We know that big ideas take courage and that together, we can do anything and that anything is possible.
• We share information freely. We are authentic, respectful, and act with integrity. We take ownership of our mistakes and are not afraid of new truths or new ideas.
• Do you want to know more? Visit our website https://www.prolinemanagement.com.

Perks For You

• Paid days off on your birthday and job anniversary.
• 4 paid volunteer days off per year.
• RRSP matching contributions.
• Health & Dental Benefits.
• Team socials and parties.
• Wellness and Social Committees.
• Employee referral program.
• Education Funding Program.
• Opportunities for growth.

If you are energized by working with people and want to join an amazing team that is the same, this could be the position for you. You’ll bring a desire to learn, grow, and help others and we’ll train you on the world of property management. Whether you’re looking to make a change from working as a server, running a store, or wanting to explore a new career, we want to hear from you!

This Is YOU To a ‘T’

• You are confident, kind, patient, and an active listener.
• You enthusiastically support positive changes and see opportunities rather than challenges.
• You use systems to keep organized and know how to effectively manage a high volume of emails and tasks.
• You love solving problems for people and helping your whole team succeed.
• You thrive in a demanding environment.
• You are able to effectively flow between different tasks seamlessly.
• You challenge chaos with solutions, smiles, and the right amount of humor.

A Day in the Life of an Operations Coordinator

• Daily reception desk duties shared with the team of fellow Operations Coordinators.
• Consistently demonstrate customer service excellence.
• Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.
• Assist the Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at their direction.
• Effectively managing a high volume of phone and email correspondence.
• This position may require working in two offices on a rotating schedule.
• Other duties as assigned.
• For those interested, this position offers the opportunity to grow into our Property Manager Trainee position.

Position Details

• Full-time in-office position, based out of our head office in Langford.
• While we prefer a full-time candidate, we welcome applications from qualified part-time candidates who can commit to a minimum of 25 hours per week, with a schedule of 9:00 AM to 2:00 PM Monday to Friday.
• $40,000-$50,000 annually.
• Two weeks paid vacation.
• Office hours are Monday through Friday, 8:30 am - 5 pm, with a 1-hour lunch break.

We are looking for someone who will fit in well with our values and our team. To apply for this position, please submit your resume and cover letter outlining why your skills, experience and personality will allow you to shine in a customer centric role as an Operations Coordinator. We are looking forward to reviewing your application!

Please note that only candidates selected for the interview process will be contacted.

About Proline Management Ltd.

With 60+ employees, 3 offices, and over 40 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.