Customer Service Representative (Bilingual: French/English) On-Site

Concentrix; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A customer service firm in Chatham, Ontario seeks a French Bilingual Customer Service Representative to provide support and resolve customer inquiries. Candidates should have at least 6 months of experience and be within 65 kms of the office. The role offers competitive pay, benefits, and opportunities for career growth.

Benefits

Medical, dental, and vision insurance

Registered retirement savings plan

Paid time off and holidays

DailyPay enrollment option

Qualifications

• Minimum of 6 months previous experience in a customer service role.
• Must be French Bilingual.
• Must be within 65 kms of the Chatham office.

Responsibilities

• Provide inbound customer support.
• Promote brand loyalty through excellent customer interactions.
• Identify customer needs and share targeted product benefits.

Skills

Bilingual French

Customer service experience

Windows proficiency

Fast-paced multi-tasking

Eagerness to learn

Education

High School or University education

Job description

Overview

Job Title: French Bilingual Customer Service Representative (On-Site) – Location: Chatham, Ontario. The French Bilingual Customer Service Representative interfaces with customers via inbound/outbound calls and/or the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

What you will do in this role

• Provide inbound customer support.
• Be a ‘brand ambassador’ for SharkNinja products by promoting the brand and building loyalty through excellent customer interactions.
• Understand the impact you have on the customer’s perception of the SharkNinja brand.
• Consultatively position and sell SharkNinja products and services by identifying customer needs and sharing targeted features and benefits to improve product experiences.
• Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for this role include:

• Minimum of 6 months previous experience in a customer service role, or comparable business service sector.
• High School or University education.
• Must be French Bilingual.
• Must be within 65 kms of the Chatham office.
• Ability to work in Windows environment.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

What’s in it for you

We invest in our people and provide opportunities for career growth and development. In this role, you’ll also be provided with:

• The base salary range for this position is $19.90-$24.88/hr, plus incentives that align with individual and company performance. Benefits available to eligible employees include medical, dental, and vision insurance; comprehensive employee assistance program (EAP); registered retirement savings plan; paid time off and holidays; and paid training days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
• DailyPay enrollment option to access pay "early" when you want it.
• Company networking opportunities with organized groups in topics such as Network of Women, Black Professionals, LGBTQ+ Pride, Disability, Neurodiversity, Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners.
• Mentorship programs that support your rewarding career journey.
• Programs and events that support diversity, equity, inclusion, global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more.

Location and Language

Location: CAN Chatham

Language Requirements: French

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Equal Opportunity

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.