Customer Service Representative and Techical Support Representative

Vieira & Associates Insurance Brokers Ltd.; Aurora; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading insurance brokerage is seeking a full-time Customer Service Representative (CSR) to provide exceptional customer service and resolve inquiries. The CSR will interact with customers, process orders, and ensure satisfaction. Key qualifications include familiarity with Applied system and Epic, as well as strong communication and problem-solving skills. Experience in the insurance industry is a plus. This position allows for remote work.

Qualifications

• Familiarity with Applied system and Epic is mandatory.
• Familiarity with insurance companies portal is mandatory.
• Ability to work independently and remotely.
• Experience in the insurance industry is a plus.

Responsibilities

• Interact with customers to provide information in response to inquiries.
• Resolve customer complaints and process orders.
• Ensure customer satisfaction and maintain an exceptional customer experience.

Skills

Customer Service skills

Excellent communication skills

Problem-solving skills

Attention to detail

Customer Satisfaction skills

Customer Support skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Applied system

Epic

Job description

Overview

This is a full-time role for a Customer Service Representative (CSR) at Vieira & Associates Insurance Brokers Ltd. The CSR will be responsible for interacting with customers to provide information in response to inquiries about products and services. The representative will also resolve customer complaints, process orders, and provide information about the company's offerings. Additionally, the CSR will ensure customer satisfaction and maintain an exceptional customer experience.

Responsibilities

The CSR will interact with customers to provide information in response to inquiries about products and services, resolve customer complaints, process orders, and provide information about the company\'s offerings. The CSR will ensure customer satisfaction and maintain an exceptional customer experience.

Qualifications

Familiarity with Applied system and Epic is mandatory.

Familiarity with insurance companies portal is mandatory.

• Customer Service, Customer Satisfaction, and Customer Experience skills
• Customer Support skills
• Excellent communication and interpersonal skills
• Ability to manage and resolve customer issues effectively
• Strong problem-solving skills and attention to detail
• Ability to work independently and remotely
• Experience in the insurance industry is a plus
• High school diploma or equivalent; additional qualifications in customer service are a plus